FirstBank Jobs

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position can be located at ourGreat West Center, Billings, MT, Spokane Downtown, or Sioux Falls Downtown branch. What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Accrue and use your paid time off (PTO) immediately - no waiting period - plus paid federal holidays in addition to PTO. Child Care Assistance Program for eligible dependent(s). We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY Provide back-office deposit support to First Interstate Bank branches. Assisting the branches in their efforts to provide accurate, prompt and courteous service to customers regarding their Deposit Accounts as well as Individual Retirement Accounts, Validation, Research & Returns and Mailroom support tasks. This role requires strong attention to detail and a high level of accuracy while maintaining excellent client service to internal and external clients. This position assist with the development of team member knowledge, updating and implementing department procedures, monitoring workloads, meeting service level commitments, daily input & review tasks, and contributing to department initiatives. ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned. Deliver superior service and support for all deposit operations services, both internal and external. Daily Processing of Exception Item Module (EIM), non-post items for Deposit and IRA accounts. Review of compliance required documentation. Input and Review of intermediate file maintenance items. Dormant Account Maintenance Verification Requests Maintenance of Customer Records (Duplicates/Combing profiles) Personal Identification Matching Saving Bonds Deposit Accounts Signature Card Review Maintenance Promotional Products Sweep Account Maintenance Fraud Request Monitoring IRA Notices Quality control exception clearing items Incoming/Outgoing Check Returns Review and process of Intermediate Business Analytics control reports. Coordinate and participate with the project team to ensure functional reporting are meeting the operational requirements and needs. Responsible for adhering to operational controls, compliance with all required regulations and policies such as Reg CC, Reg D and DD, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other Regulations that deposits and payments to ensure the safety and soundness of all deposit and payments related products and services. Provide superior customer service and support to branches via phone, email and Skype. Presents Foreign and Canadian items to 3rd party vendor and correspondent banks for collections, and processes collected amounts to client accounts. Manages, researches and retrieves statement requests and special handling requests. Performs general ledger reconcilements. Performs research and adjustments generated from branches and client inquiries regarding deposit products. Set up of business and consumer online banking accounts in OFLOW, ordering ATM and Debit Cards and maintaining rates within application. Performs critical backup tasks for Deposit Services. Produce a high volume of work, in a fast-paced, team environment, meeting