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This role is part of a large team, cross trained, collaborative team that supports all Cerner Solutions.

In this position the new hire will support the integration and development of information systems at Baystate Health. Responsibilities include the installation, testing, customization and implementation of software packages for Baystate Health within the IT division. The incumbent will lead large, complex projects; including the development of detailed project plan tasks, timelines, technical specifications, testing plans, and cut-over plan. The development and on-going maintenance of support documentation is required. They will work closely with other analysts, engineers, architects, team leaders, managers, and business partners to collaborate on system design. These activities require skills in independent decision-making, application design and configuration, complex problem solving, leadership, systems analysis, customer service, teamwork, organization and excellent written and verbal communication skills.

Job Responsibilities :

• Candidate will be expected to provide maintenance and support for all areas of clinical documentation, Surginet, Powerchart Maternity and Firstnet

• Candidate will participate in an on call rotation and provide level one support for all areas of Cerner Millennium.

• Candidate should have strong understanding of clinical documentation workflows for nursing, providers and ancillary staff

• Candidate should have strong understanding of the Surginet solution and clinical workflows and be able to provide support for all aspects of that solution.

• Candidate should have strong working knowledge and be able to work independently to support tracking boards, for OB, Surginet, and Firstnet

• Able to develop functional and technical specifications

• Able to translate functional specifications into technical build guide

• Able to manage small to moderate projects using standard project management methodologies

• Create, update and execute detailed, role based test scripts.

• Excellent documentation skills

• Excellent troubleshooting skills

• Strong mentoring capabilities

• Follow strict change management procedures

• Assist in developing workflows based on past experiences developing solutions.

• Remote work possibility

Work Experience:

• Must be Independent in developing and supporting the following Cerner Solutions:

• PowerForms

• Powernotes

• Dynamic Documentation

• IVIEW

• MPages

• Health Maintenance

• Tracking Boards

• Powerchart Maternity

• Surginet

• Firstnet

Required Work Experience:

• Minimum of 3-5 years of experience in the implementation, configuration, deployment, maintenance and ongoing support of large computer applications

Skills and Competencies :

• Promotes a team environment through mentoring and coaching; Advanced technical knowledge of requisite systems and applications; Ability to interact with all levels of the organization; Exemplifies customer service excellence

• Ability to manage multiple tasks; Able to appropriately delegate tasks; Excellent communication skills, both written and verbal; Flexible; Solutions-oriented; Attention to detail; Able to troubleshoot complex technical and process issues and document resolutions

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

GED or HiSET (Required)

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

• Baystate Medical Center in Springfield

• Baystate Children’s Hospital (located at Baystate Medical Center)

• Baystate Franklin Medical Center in Greenfield

• Baystate Wing Hospital in Palmer

• Baystate Noble Hospital in Westfield