Job Information
Konecranes Nuclear Equip and Services LLC Customer Service Specialist - Parts - Springfield , OH in Springfield, Ohio
Position Title: Customer Service Specialist - Parts - Springfield , OH
Start Date: 6 juni 2024
Country: United States
Location: Springfield, OH, United States
Employment Type: term
Full-Time/Part-Time: Full time
Workplace: On-site
Description: At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
POSITION TITLE: Customer Service Specialist
REPORTS TO: Customer Service Manager -- Parts
**What we offer:
**Benefits: Medical Plan (You can reduce your deductible by participating in our Wellness Program for 2024. Employees will then have the option to potentially get their medical benefits at no cost in 2025. Ask us for details!) Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!
**Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
**Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
**Holidays: 10 paid holidays per year
PRINCIPAL RESPONSIBILITIES:
Prepare quotations utilizing quoting systems and documentation while following company pricing policies, product application, terms; etc.
Enter orders/claims and complete order/claim support functions to ensure customer needs are met. Utilize systems and documentation as needed.
Confer with sales and/or customers to obtain and evaluate customer requirements/ available data and other preliminary matters pertinent to the inquiry, product or sale.
Respond to inquiries pertaining to published data, specifications, products, pricing, availability, applications and other technical data. Provide feedback regarding published documents and other technical materials to appropriate departments.
Communicate with distributors.
Monitor field reaction to published data, suggest and participate in additions and improvements as appropriate to better our position and improve sales.
Prepare reports and maintain records, files, engineering documentation and reference library.
Actively participate in product/software/industry training as provided by the company and through independent research (i.e. industry publications, product specifications). Continually develop technical knowledge of product offering.
Assist in department improvements to facilitate improved productivity to meet or exceed customer requirements.
Other duties as assigned by supervisor.
EDUCATION: Associate