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About Us

The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit www.kohler.com

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf, and we are the home of great guest service. People are our passion, and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to employee assistance line (EAP) and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available.

A career at Old Course Hotel, what’s not to love?

*All benefits subject to availability

About the Role

Our award-winning Food and Beverage team are at the hub of our business, we have an exciting opportunity for an Assistant Manager in the Road Hole Bar overlooking the Old Course. The Road Hole Bar has whisky enthusiasts flock from around the world to sample some of the three hundred whiskies we stock from all over Scotland. The bar also has an excellent selection of cocktails, champagnes and wines for our guests to enjoy.

Duties and Responsibilities

· Maintaining standards and operating procedures

· Ensuring all service and bar processes are followed, taking every effort to control costs

· Support and coach direct reports effectively, ensuring the highest standard of customer service is provided to all guests

· Resolving any guest complaints satisfactory, ensuring all expectations are met and retaining customer loyalty

· Forecasting for staffing requirements, ensuring staff volumes are adequate

· Maintaining high standards of performance via appraisals and personal development plans, in line with our business values and objectives

· Drive the success of our Food and Beverage Team through identifying continuous improvement areas

About You

You will be an enthusiastic and motivated individual who prides themselves on delivering exceptional customer service. Having a track record of supporting and motivating a team is essential along with having a great front of house presence.

Ideally, you will have relevant working experience within a four or five star property and be a Personal License Holder, or be willing to gain this within your first three months of employment. Strong knowledge of Whiskies is preferred for this position.

Salary

This a permanent position working 40 hours per week, over a flexible shift pattern and will include an element of weekend working. A competitive salary of £32,454.24 is offered along with TRONC and a vast range of associate benefits