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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary & Role Information

As a SAP Cloud ALM DevOps Engineer, you will play a crucial role in ensuring the reliability and performance of our Cloud Native Micro Service Solution.

In this role, you will be responsible for overseeing the daily operations and events of SAP Cloud ALM services. From incident management to resource consumption management, change management, and service level management, you will be the go-to person for keeping our services running smoothly.

But that's not all! You will also collaborate closely with microservice engineers to ensure best DevOps experience.

You will be working together with Application Engineers, Product Management, HANA Cloud Experts, SAP BTP cloud service providers, DwC service-mesh providers, and other stakeholders to work on pro-active solutions, DevOps Automations and collaboration during Issue Managment.

Your ability to bridge different teams and stakeholders will be key to our success.

What You'll Do

• Take on the role of a SAP Cloud ALM DevOps Engineer in the EMEA time zone, where you will embark with the team on an exciting journey to ensure the reliability and exceptional performance of SAP Cloud ALM. .

• As the guardian of SAP Cloud ALM, you will orchestrate the daily operations and events, including incident management, resource consumption management, change management, and service level management.

• Collaborate closely with different organisations to ensure work on pro-active solutions, automations of DevOps Topics and Community Management for Best Practises, Tooling and Processes.

• Join forces with other MoDs in the APJ region to provide 5x16 DevOps support. You and your team will be the backbone of support, ensuring seamless operations.

• Cultivate a culture of continuous improvement, innovation, and learning within SAP Cloud ALM project teams. As a pioneer of service reliability engineering, you will inspire and guide teams to embrace new ideas and practices that elevate the quality of our services.

• If you are passionate about driving excellence, thriving in a fast-paced environment, and love the idea of being at the forefront of cutting-edge technology, then this role is tailor-made for you. Join us on this exhilarating journey and be a part of shaping the future of SAP Cloud ALM.

What You'll Bring

• You have at least 2 years of experience in cloud operation, DevOps, or similar roles, working with cloud-based SaaS products and services.

• You have experience in analyzing issues for cloud services with tools such as Dynatrace, Kibana or making your own analysis in Grafana;

• You have a mindset of cloud application design principles and cloud application operation experience.

• You have strong technical skills in various areas such as system administration, networking, security, automation, monitoring, troubleshooting, and performance tuning.

• You have strong communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical audiences.

• You have a customer-centric mindset, with the ability to understand and anticipate customer needs and expectations.

• You have a growth mindset, with the ability to learn from failures, embrace feedback, and seek new challenges.

• It will be a plus if you have technical understanding of SAP BTP CloudFoundry platform, know the concept in BTP, i.e. Global Account/Subaccount/Space/Entitlement, etc. understanding of SAP BTP Kyma (Kubernetes Istio).

• It will be a plus if you have the experience in HANA Cloud, monitor, user management, performance monitor, etc.

Meet your team

Are you ready to take your skills to the next level and join a dynamic team at the forefront of SAP Cloud ALM Engineering Development?

SAP Cloud ALM is the most consumed service we work with. It spans 7 DCs in different regions, has more than 6000 enterprise tenants onboarded, contains 60 microservices and Engineering teams run daily delivery for releasing new features to our customers via Deploy with Confidence (DwC).

QOD is a cross-region team under SAP CSI CXS organization.

We value collaboration, diversity, innovation, and excellence. QOD team takes responsibility of cloud infrastructure provisioning, cloud platform operation, CI/CD, Quality Management and DevOps for several SAP cloud products.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) Specific conditions may apply for roles in Vocational Training.

Requisition ID: 398327 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid