FirstBank Jobs

Working Title: Office Supervisor

Job Class: Office Services Supervisor 2

Agency: Human Services Department

• Who May Apply : Open to all qualified job seekers

• Date Posted : 04/16/2024

• Closing Date : 04/29/2024

• Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office MMA

• Division/Unit : Aging and Disability Services Administration /Office of Ombudsman for Long-Term Care

• Work Shift/Work Hours : Day Shift, 8:00am-4:30pm

• Days of Work : Monday - Friday

• Travel Required : Yes, up to 5%

• Salary Range: $24.90 - $35.98 / hourly; $51,991 - $75,126 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 216 - Middle Management Association/MMA

• FLSA Status : Exempt - Executive

• Telework Eligible : Yes

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

a) This position has a flexible work arrangement that may allow for Telework or a mixture of working in our office and Telework

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

The Office Supervisor is responsible for administrative management of the office including supervising the intake unit and the Notices and Data Specialist in the Office of Ombudsman for Long-Term Care. Responsibilities include:

· Coordinate the delivery of various aspects of the program’s advocacy work for the Office of Ombudsman for Long-Term Care (OOLTC)

· Serve as the point of entry for all persons seeking assistance with long-term care issues from the Office, providing information, education, and consultation services; intake services and referrals to other resources when the issues presented are outside the scope of services provided by the OOLTC

· Direct the work of the intake team including three OASIs

· Answer the main phone, email, mail, and fax communications coming into the OOLTC

· Directs the work of the Notices and Data Specialist who handles thousands of incoming emails and faxes related to statutory notices for assisted living and nursing home facilities

· Support the State Long Term Care Ombudsman with budgeting including supervising and assisting with purchasing/contracting/EIORs for office needs including tracking funding streams

· Support the State Long Term Care Ombudsman with administrative tasks and other duties as assigned

TheOffice Supervisor is responsible for administrative management of the officeincluding supervising the intake unit and the Notices and Data Specialist inthe Office of Ombudsman for Long-Term Care. Responsibilities include:

· Coordinate the deliveryof various aspects of the program’s advocacy work for the Office of Ombudsmanfor Long-Term Care (OOLTC)

· Serve as the point ofentry for all persons seeking assistance with long-term care issues from theOffice, providing information, education, and consultation services; intake services and referrals to other resourceswhen the issues presented are outside the scope of services provided by theOOLTC

· Direct the work of theintake team including three OASIs

· Answer the main phone,email, mail, and fax communications coming into the OOLTC

· Directs the work of theNotices and Data Specialist who handles thousands of incoming emails and faxesrelated to statutory notices for assisted living and nursing home facilities

· Support the State LongTerm Care Ombudsman with budgeting including supervising and assisting withpurchasing/contracting/EIORs for office needs including tracking fundingstreams

· Support the State LongTerm Care Ombudsman with administrative tasks and other duties as assigned

TheOffice Supervisor is responsible for administrative management of the officeincluding supervising the intake unit and the Notices and Data Specialist inthe Office of Ombudsman for Long-Term Care. Responsibilities include:

· Coordinate the deliveryof various aspects of the program’s advocacy work for the Office of Ombudsmanfor Long-Term Care (OOLTC)

· Serve as the point ofentry for all persons seeking assistance with long-term care issues from theOffice, providing information, education, and consultation services; intake services and referrals to other resourceswhen the issues presented are outside the scope of services provided by theOOLTC

· Direct the work of theintake team including three OASIs

· Answer the main phone,email, mail, and fax communications coming into the OOLTC

· Directs the work of theNotices and Data Specialist who handles thousands of incoming emails and faxesrelated to statutory notices for assisted living and nursing home facilities

· Support the State LongTerm Care Ombudsman with budgeting including supervising and assisting withpurchasing/contracting/EIORs for office needs including tracking fundingstreams

· Support the State LongTerm Care Ombudsman with administrative tasks and other duties as assigned

TheOffice Supervisor is responsible for administrative management of the officeincluding supervising the intake unit and the Notices and Data Specialist inthe Office of Ombudsman for Long-Term Care. Responsibilities include:

· Coordinate the deliveryof various aspects of the program’s advocacy work for the Office of Ombudsmanfor Long-Term Care (OOLTC)

· Serve as the point ofentry for all persons seeking assistance with long-term care issues from theOffice, providing information, education, and consultation services; intake services and referrals to other resourceswhen the issues presented are outside the scope of services provided by theOOLTC

· Direct the work of theintake team including three OASIs

· Answer the main phone,email, mail, and fax communications coming into the OOLTC

· Directs the work of theNotices and Data Specialist who handles thousands of incoming emails and faxesrelated to statutory notices for assisted living and nursing home facilities

· Support the State LongTerm Care Ombudsman with budgeting including supervising and assisting withpurchasing/contracting/EIORs for office needs including tracking fundingstreams

· Support the State LongTerm Care Ombudsman with administrative tasks and other duties as assigned

Minimum Qualifications

One year experience with supervising a team while supporting a business unit. Experience must demonstrate the following:

• Strong organizational skills and developing systems to track assignments and obligations

• Oral and written communication, word processing, and case management database usage

• Strong listening and telephone communication skills

• Ability to maintain professional standards and deliver excellent customer service while dealing with sensitive or stressful situations

Preferred Qualifications

• Knowledge of long-term care delivery systems, financing (specifically Medicare, Medical Assistance, Veterans Benefits, and private insurance)d, understanding of medical terminology and disability

• Budgeting skills

• Variety of experiences working effectively with others from different backgrounds and/or cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.