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AppleCare Product Eng. Project Manager, Service Systems Readiness

Sunnyvale,California,United States

Support and Service

Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job… Just be prepared to dream big. We are strengthening our team and we are seeking a creative Systems Readiness Program Manager. We feature a collaborative environment with smart people and groundbreaking technologies. Join us and make a difference! As part of the AppleCare Worldwide organization, you will be responsible for the end-to-end oversight and coordination of large-scale, complex programs that support AppleCare products business strategies, systems requirements, and implementation. Additionally, you will lead NPI readiness and changes to sustaining product configuration and documentation requirements.

Key Qualifications

• 5-10 years experience with product configuration management, system analytics or similar function

• Effective at working independently and with large cross-functional teams with little formal guidance

• Ability to assess and initiate cross-functional efforts to build and support a complex system landscape.

• Skillful at taking the initiative to investigate and resolve complex setup and systems logic issues

• Capable of handling multiple projects simultaneously with the ability to set priorities

• Able to thrive in a high-pressure and sometimes ambiguous environment

• Proven track record to collaborate and build strong partnerships

• Strong analytical and problem solving skills; must be able to analyze large data sets and systems logic to identify root cause and recommend solutions

• Excellent self-starter who possesses extraordinary time management skills and has great attention to detail

• Commitment to identifying and communicating innovative ideas to improve processes and performance

• Ability to stay current with the latest processes, procedures, and technology

• Solid project management skills including the ability to establish project plans, track open issues, communicate project updates and manage project deadlines independently

• Technical skills to adeptly handle a multi-system landscape

• Strong knowledge of systems SAP and Agile

• Database and/or scripting experience and proficient Excel and/or Numbers skills

Description

Project manage NPI project plans, track open issues, communicate project updates and manage project deadlines independently Investigates and resolves complex product setup and support issues Key participant in project UAT’s and systems integration Manages multiple complex projects simultaneously Analyzes and resolves issues including large data sets to determine root causes and recommends solutions Identifies product and business trends to document, investigate, escalate, track and resolve issues Commit to identifying and communicating innovative ideas to improve processes and performance Daily work in SAP, Agile, GCRM and Excel Provide clear input to the project team on schedule, issues, and deliverables related to master data management Drive timely systems setup to support new product introduction (NPI) as well sustaining business, globally Participate in continuous process improvements focused on systems architecture, reporting, and data analysis efficiencies

Education & Experience

Bachelor's degree or equivalent work experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $105,200.00 and $197,400.00, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .