FirstBank Jobs

Base Salary Range

 $87,340.00 - $109,180.00 - $131,010.00 annual

At Heritage Bank, we work hard, but also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!

As part of our team you'll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day. *pro-rated from start date, and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment.

Position Overview:

The digital banking manager is responsible for leading the implementation of strategic initiatives designed to improve the digital customer experience and conversion.  Additionally, this position provides leadership, direction, and management oversight to the commercial and consumer digital banking teams, ensuring team members deliver high quality digital customer experiences, while planning, directing and organizing the  workgroups to maintain a reliable and secure operating environment to mitigate risk. Advises stakeholders and the broader organization on all aspects of the digital customer experience, by ensuring knowledge, support, and training, to enhance the quality of the digital journey.

Geographical location is Tacoma, WA. 

The successful candidate:

Provides direct reports with proper tools and authority to execute their assigned functions. Develops skills of staff through goal-setting, coaching, problem resolution, delegation, training, counseling, and performance management.

Works collaboratively with management and Human Resources to recommend staffing levels and approves personnel actions such as hiring, terminations, promotions, transfers, training and development of staff, timely performance review and salary increases, in accordance with legal and acceptable Bank personnel practices.

Plans and directs workflow to improve department efficiency, quality of work and ensure work is completed within established timelines.

Evaluates, develops, implements, and maintains digital banking operational procedures, ensuring quality, risk management, unit costs, budget, responsiveness, and customer service standards are met, and adequate internal controls and procedures are in place and followed.

Oversees and reviews digital banking products and offerings; recommends new/existing product enhancements to management; ensure proper implementation of new and approved products and services.

Maintains proficient knowledge of, and ensures bank activities are performed in compliance with, all state and federal banking laws and regulations applicable to assigned area of oversight.

Completes, adheres to, and responds to all risk assessments and audit and SOX findings; ensures compliance with all regulatory guidelines.

Researches non-routine complex digital banking problems, and communicates findings and/or resolutions to management and appropriate parties.

Coordinates and delivers timely management reporting of digital banking activities, risks and trends.

Ensures effective coordination occurs between assigned function