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As a Health and Benefits (H&B) Associate , you will consult on a wide variety of complex projects involving the design, pricing, funding, implementation, and management of a full array of Health and Group Benefits programs including medical, dental, life insurance brokerage, Benefits Consulting, including but not limited to Benefits Review, Benefits Optimization, Flexible benefits, Health Care Audits, and Health and Wellness. You will serve as the Project Manager and day-to-day communication liaison with our clients, create client deliverables, contribute to client management and new business activities, and participate in the creation of new intellectual capital.

The Role

• Responsible for soliciting and closing New Business within established parameters (10% of the time)

• Responsible for managing customer relationships in the area of benefits, to ensure 100% client renewal.  Liaise with HMO/insurer on special employee needs, especially VIPs

• Analyze available funding options (e.g. HMO, life insurance, TPA, etc), and formulate data-based recommendations

• Collect, understand, and analyze utilization data, and provide recommendations, based on analytics

• Design plans to suit client needs to be based on client demographics, utilization data, market data and clients’ benefit objectives

• Define the scope of the methodology and proposal preparation for benefit consulting projects

• Project management of complex clients, guaranteeing delivery on time, within budget and with high quality, whether brokerage or benefits consulting clients

• Manage H&B vendor renewals and negotiations

• Know the national and local H&B vendor marketplaces and leverage that knowledge on clients’ behalf

• Demonstrate proficient writing, and oral presentation skills in client reports, recommendations, and presentations

• Conduct lectures for leaders/employees when there is/are: implementation of new benefit; change of benefit (design or vendor); specific campaigns; a new group of hires

• Provide periodic reports informing the performance of the medical plan, including loss ratio, frequency of use, member profile, etc.

• Provide annual benchmarking comparison

• Legislative updates: communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs

• Risk profile of the population: analysis of the epidemiological profile of the population (if such data is available) so as to provide support in decisions concerning health management and potential costs

• Train and supervise colleagues who may be asked to report to you as People Manager

• Understand and properly use Willis Towers Watson’s (WTW) tools

• Consistently exhibit the values of WTW

The Requirements:

Qualifications and Expertise

• Excellent ability to communicate effectively with a strong focus on customer service

• Good oral and written communication skills

• Deep knowledge of national and local H&B vendor marketplaces

• Technical proficiency in multiple H&B practice disciplines

• Broad understanding of compliance issues related to local legislation

• Proficiency in Microsoft Office (especially Excel and Word, knowledge of MS Access is a plus)

• Proficiency in English language  Good people management skills

Competencies

• Client Focus

• Change and Adaptability

• Talent Development

• Influence and Selling

• Results Focus

• Collaboration

• Thought Leadership and Innovation

WTW Co. is an Equal Opportunity Employer