Job Information
Citigroup Director Securities Services Client Executive Manager - Taipei in Taipei, Taiwan
Job Description
The Director Securities Services Client Executive Manager is a senior management-level position responsible for driving the growth of Securities Services business through penetration of strategically important prospects, cross sell new services and capture incremental growth opportunities from existing clients. The overall objective of this role is to drive local growth strategy, build good access to the top senior level of clients, and own overall client satisfaction.
Responsibilities:
Understand clients’ business needs and work with internal partners to deliver solutions, adding value to clients and cross-selling Citi products
Own regional service issue escalations, the resolution of recurring or complex service issues, and the regional incident reports
Own changes to the regional/global escalation process, own the policy for regional clients, and own he cultural change for Client Executives and Account Managers
Manage client priorities and complete the impact analysis of change rollouts for regional market/platform changes
Lead strong governance and controls
Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation
Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
Adhere to all policies and procedures as defined by your role which will be communicated to you
Obtain and maintain all registrations/licenses which are required for your role, within the appropriate timeframe
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
15+ years of experience in a global financial institution
Experience leading client service as an account manager or manager of service team
Demonstrated ability to close deals and deliver sales results
Demonstrated ability to deliver to a high standard
Education:
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
Job Family Group:
Institutional Sales
Job Family:
Investor Sales
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.