Job Information
Linchpin Solutions, Inc. Satellite Communications Technician in Tampa, United States
Satellite Communications Technician
Tampa, FL
Job Type
Full-time
Description
If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Satellite Technician.
Clearance:Active DoD Top Secret Clearance with SCI eligibility determination
Work Schedule:Onsite Shift Work
Role Overview:
The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward-deployed satellite earth terminals and embedded network communications equipment. These sites provide government users with the transport of full-motion video to remote sites. The Technician will provide daily operational support as a member of a 24/7 operations center for hub and remote systems supporting global satellite networks. As an integral part of the team, the Technician’s tasking will include shift work including weekends and holidays. The Technician will also ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required.
General Skillset
Experience with Microsoft Office
Verbal and written communication skills
Ability to work both collaboratively and individually
Critical Thinking Skills
Ability to give presentations and briefings as needed
Specific Skillset
Continuously monitor network and space segment performance to provide customer tier 1 support as required.
Monitor and report on the quality of user Full Motion Video (FMV).
Support and escalate user network issues to appropriate offices.
Track and manage automated service interruptions for the network users’ awareness.
Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites.
Monitor ViaSat equipment configurations and network performance, in real-time, and report conditions and anomalies to the designated team lead.
Monitor FMV downlink equipment for nominal operations and report any anomalies to the designated team lead.
Support user access and troubleshoot ViaSat KuSS and KaSS remotes.
Prepare reports on network utilization, performance, and activity as required.
Open and track trouble tickets as required to resolve network or terminal issues.
Isolate and correct network faults using network management tools (ViaSat SAM/NMS).
Manage service restoration activities and track/update trouble ticketing system (Remedy).
Provide status reports to customers and management personnel.
Provide testing and implementation support of new software releases for deployed network equipment.
Analyze, troubleshoot, and resolve product-related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration, or testing. Maintain timely and accurate helpdesk records using the ticket management system.
Ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required.
Ensure network connectivity of all workstations
Manage all network hardware and equipment
Install and maintain equipment and cabling for telecommunications systems, digital communications systems, and LAN communications and systems
Administer all equipment, hardware, and software upgrades for telecommunications systems, digital communications systems, and LAN communications and systems
Respond to client trouble calls, on a basic and intermediate level, to analyze, diagnose and resolve the problem
Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration, appropriate use, and disaster recovery
Work with end users and department heads to identify and document required network service levels
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services
Manage security solutions
Monitor and test network performance and provide network performance statistics and reports
Aid in the development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables
Respond to emergency network outages in accordance with business continuity and disaster recovery plans
Administer and maintain end-user accounts, permissions, and access rights
Perform and test system backups and recovery
Practice network asset management including maintenance of network component inventory and vendor support contracts
Perform network and security audits
Perform network design and capacity planning
Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives while maintaining the security and integrity of the data, system, and network
Generate metrics, project status reports, and operating status reports for management and team members
Prepare, coordinate, and support user training and documentation and provide technical assistance for post-implementation support issues
Provide service desk and technical support to users
Requirements
Education & Certifications
At least one (1) year of education or directly related experience in network system support duties
IP Routing
Microsoft Office suite
Trouble ticket tracking
ViaSat Arclight 2 KuSS/KaSS operations
Experience Requirements
Experience managing TCP/IP and general networking concepts and SATCOM/RF concepts
1-2 Years of relevant work experience
Build your career with us!
Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.
Career choices
Linchpin’s success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Benefits
Linchpin Solutions, Inc. offers paid vacation time, sick time, and holidays. We offer a 401K plan with matching, as well as health, dental, and vision insurance. We also provide Short-Term Disability, Long Term Disability, and Life insurance which is funded by Linchpin Solutions.
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Cyber Security message:
Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at (443) 707-3070 if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity.