Job Information
Wayfair Senior Product Manager, GenAI Platforms in Toronto, Canada
<p><strong>Senior Product Manager, GenAI Platforms</strong></p>
<p><strong>Who We Are<br></strong>Wayfair's core platforms are increasingly driven by a cutting-edge set of data and machine learning systems that interact in complex ways to ensure that we are using our rich datasets to their full potential. Business applications of these learning systems span many fields including recommendations, marketing, supply chain optimization and merchandising. These fields require a sophisticated technology stack that allows for complex data and machine learning systems combined with configurability for rapid testing and exploration. </p>
<p>We are looking for a seasoned Product Manager to accelerate the development of our technology stack for GenAI capabilities, spanning needs for our science teams working reimagining customer and supplier experiences, teams working on transforming business processes, to increasing workforce productivity.</p>
<p>You will act with a high degree of freedom and ownership, setting platform vision, forming strong relationships with senior cross-functional partners (both technical and non-technical), aligning on a shared vision for success, and delivering results that create meaningful business impact. You’ll translate business/user needs into a pragmatic and iterative strategy and roadmap, along with providing specifications and user stories for your engineering team(s), making smart trade-offs between time and complexity to develop market ready solutions. You’ll serve as the subject matter expert on the platform, push for adoption for new use cases, and continually improve our platform capabilities.</p>
<p>Interested in learning more about Wayfair’s Engineering community? </p>
<ul>
<li>Check out our Wayfair Tech Blog: <a href="https://www.aboutwayfair.com/careers/tech-blog">https://www.aboutwayfair.com/careers/tech-blog</a>. </li>
</ul>
<p><strong>What You'll do:</strong></p>
<ul>
<li>Understand the landscape of GenAI tooling and approaches to solving business problems and increasing workforce productivity, and drive the subsequent solution buy vs build, rollout and adoption with cross-functional teams</li>
<li>Conduct research and proof-of-concept (POC) initiatives, exploring emerging technologies and applying to value-driving initiatives</li>
<li>Be the subject matter expert and owner of your products, including capabilities for science teams, and business / technology teams</li>
<li>Be a highly visible thought partner to senior level leaders (incl. C-suite leadership), acting as their primary “go-to” for product strategy and related cross-functional initiatives</li>
<li>Prioritize many requests and ideas for features by understanding the business value and impact, weighed against the risks and development cost</li>
<li>Accountable for the end-to-end delivery of platform enhancements and support</li>
<li>Develop and maintain a product vision and roadmap, keeping stakeholders and constituents up to date on the top level goals and timelines</li>
<li>Market your product internally to various departments to ensure all available users know about your product and how they could value from it, measure adoption and invest in any gaps proactively</li>
<li>Translate product strategy/outcomes into initiatives into engineering stories/tickets, allowing engineering to run with your ideas</li>
<li>Deeply understand the technology used in your products, the strong and weak points, and become an expert at market options, and influence the pivots when necessary</li>
<li>Regularly communicate our periodic goals and progress to keep stakeholders apprised of your work and product progress</li>
</ul>
<p><strong> </strong></p>
<p><strong>We Are a Match Because You Have:</strong></p>
<ul>
<li>7+ years of product experience in developing internal platforms, preferably with data or ML platforms, that were used by other engineers or scientists</li>
<li>Understanding and hands-on experience in implementing generative AI models to business problems, ideally working with several popular LLMs</li>
<li>Strong experience measuring adoption (and related engagement metrics) and developing plans to address gaps or user experiences issues</li>
<li>Proven SQL knowledge – can use SQL to pull ad hoc data when necessary</li>
<li>Strong written and verbal communication and a demonstrated ability to explain technical concepts to non-technical audiences</li>
<li>Demonstrable ability to be technically hands-on, up to architecting high-level system plans (no coding)</li>
<li>Drive to deliver amazing products that customer centric with clear KPIs on measuring their effectiveness and usability</li>
<li>Ability to work across several stakeholder groups and juggle many large initiatives simultaneously</li>
<li>Ability to structure problems, develop clear hypotheses, and prioritize work against the largest impact initiatives</li>
<li>Experience working with engineering teams, running sprints, stand-ups, and backlog</li>
<li>Cultivate senior presence and be the leader of your product</li>
<li>Familiarity with Google cloud and its data offerings</li>
</ul>
<p> </p>
<p><strong>Why You’ll Love Wayfair:</strong></p>
<ul>
<li>Time Off:</li>
<ul>
<li>Paid Holidays</li>
<li>Paid Time Off (PTO)</li>
</ul>
<li>Health & Wellness:</li>
<ul>
<li>Full Health Benefits (Medical, Dental, Vision, HSA/FSA)</li>
<li>Life Insurance</li>
<li>DIsability Protection (Short Term & Long Term DIsability) </li>
<li>Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)</li>
<li>Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)</li>
<li>Caregiver Services</li>
</ul>
<li>Financial Growth & Security:</li>
<ul>
<li>401K Matching (Employee Matching Program)</li>
<li>Tuition Reimbursement </li>
<li>Financial Health Education (Knowledge of Financial Education - KOFE)</li>
<li>Tax Advantaged Accounts</li>
</ul>
<li>Family Support:</li>
<ul>
<li>Family Planning Support</li>
<li>Parental Leave</li>
<li>Global Surrogacy & Adoption Policy</li>
</ul>
<li>Professional Development & Recognition:</li>
<ul>
<li>Rewards & Recognition </li>
<li>Global Employee Anniversary Awards </li>
<li>Paid Volunteer Work </li>
</ul>
<li>Unique Perks:</li>
<ul>
<li>Employee Discount </li>
<li>U.S. Bluebikes Membership</li>
<li>Global Pod Outings</li>
</ul>
<li>Work/Life Balance:</li>
<ul>
<li>Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments </li>
</ul>
</ul>
<p>We are looking forward to your application!</p>
<p><br><br></p>
<p><strong>Assistance for Individuals with Disabilities</strong></p>
<p> </p>
<p>Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.</p>
<p> </p>
<p>Need Assistance?</p>
<p> </p>
<p>For more information about applying for a career at Wayfair, visit our FAQ page here. </p>
<p> </p>
<p><strong>About Wayfair Inc.</strong></p>
<p>Wayfair is one of the world’s largest online destinations for the home. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>
<p> </p>
<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.</p>
<p> </p>
<p>We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.</p>
<p><br><br><br></p><div class="content-conclusion"><p><strong data-stringify-type="bold">About Wayfair Inc.</strong></p>
<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>
<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.</p>
<p>Your personal data is processed in accordance with our Candidate Privacy Notice (<a class="c-link" href="https://www.wayfair.com/careers/privacy" target="blank" data-stringify-link="https://www.wayfair.com/careers/privacy" data-sk="tooltipparent">https://www.wayfair.com/careers/privacy</a>). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at <a class="c-link" href="mailto:dataprotectionofficer@wayfair.com" target="blank" data-stringify-link="mailto:dataprotectionofficer@wayfair.com" data-sk="tooltipparent">dataprotectionofficer@wayfair.com</a>.</p></div>