Job Information
IHG Human Resources Manager in Toronto, Ontario
At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Human Resources Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.
DUTIES AND RESPONSIBILITIES:
Identify, recruit, and make recommendations for hiring candidates for all hotel positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.
Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports and etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention.
Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.)
Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Support and promote the Employee Resolution process.
Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, wage and hour, Affirmative Action, employee records administration, etc.). Conduct annual HR compliance/standards self-audit. Communicate and interpret all company and hotel policies and procedures. Review and make recommendations as appropriate to management and/or HMG Human Resources to improve HR policies, procedures and practices.
Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.
Ensure worker’s compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel that safety programs are implemented, and that employees are motivated to follow safety procedures.
Provide required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete and documentation is thorough so the company’s position can be legally and effectively represented.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hite to Retire.
Candidates and applicants – discuss employment opportunities and conduct interviews
Interact with outside contacts:
Guests – to ensure their total satisfaction
Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
Regulatory agencies – regarding safety and compliance matters
Other contacts as needed (Professional organizations, community groups, local media).
May coordinate and administer locally developed specialized recognition programs.
May serve as “manager on duty” as required.
Perform other duties as assigned
ACCOUNTABILITY:
This job is second command in Human Resources for a large full service luxury or resort property, typically employing more than 150 employees.
Qualifications and Requirements:
Some college plus 2 years related experience in Human Resources, or an equivalent combination of education and experience. Bachelor’s degree in Human Resources, Business Management or Professional HR designation (PHR, SPHR or other) preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 25 pounds
Standing and moving around the facility
Handling objects, files, training materials and equipment, etc.
Use a keyboard to generate various work-related documents
Other:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees, vendors, and corporate human resources and legal staff.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
May be required to work nights, weekends, and/or holidays.
Start date (tentative): September 09, 2024.
InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.