Job Information
Scotiabank Manager, Service and Operations Delivery in Toronto, Ontario
Manager, Service and Operations Delivery
Requisition ID: 211664
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Global Transaction Banking
Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.
As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.
At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.
Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Contributes to the overall success of Global Business Payments by ensuring plans and initiatives are executed and delivered in support of business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
What You’ll Do:
Responsible for project delivery change management by working with key business, technology and operational teams.
Leads development and delivery of timely and effective project dashboards to keep senior leaders in Global Business Payments informed of project statuses, critical milestones and alerts when budget, effective delivery or timelines are at risk.
Assist with planning and executing projects to ensure project goals or objectives are accomplished within the approved time frame, scope and budget.
Enables a culture that promotes critical thinking, change leadership, and includes sharing best practices at global scale.
Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates the Bank’s risk culture and risk appetite statement throughout their teams.
Seek out industry trends and organizational knowledge to understand alternative approaches or solutions.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
What You'll Bring:
Undergraduate degree in a relevant field
Fluent in Lean, Six Sigma principles
An Agile mindset with a focus on delivering business value associated with operations transformation.
Proven leadership, collaboration, and presentation skills
Strong analytical, problem solving and decision-making skills with the proven ability to explain critical issues to all audiences.
Strong project management skills and experience with project mapping and statistical analysis
Knowledge of Cash Management Products would be considered an asset.
Experience with Project Management Methodology would be considered an asset.
Certified Lean Six Sigma Black Belt considered an asset
Understanding of telephony systems, IVR (Interactive Voice Response), ACD (Automatic Call Distributors)
#LI-Hybrid
Interested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.