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Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology, and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview:

To provide leadership to our Canadian Region (approx. C$30m in revenue) while driving sales growth through all channels. This position has full P&L responsibilities for the entire Canadian Region, while leading strategies for growth, key client management and development, acquisition sourcing and on-boarding efforts, certain reporter relationship services, overall employee/reporter/client satisfaction, and operational optimization.

There is a requirement for this Regional Vice President (RVP) to reside in Toronto, Ontario or Vancouver, British Columbia. This role requires 35-40% travel throughout the Canada region.

What you'll do:

General Management:

• Oversee all aspects of the regional business, using sound business metrics, financial analysis and practices to guide the business to enhanced growth

• Provide leadership, direction and oversight of regional sales and operations activities to ensure company goals and objectives are achieved

• Be accountable for the full regional P&L, with significant emphasis on growing revenue, improving gross profit, and maximizing EBITDA

• Identify, source, and lead the growth of M&A efforts within the region and successfully onboard, integrate, and develop long-term growth plans for new businesses in the region

• Create, grow, and directly manage all key clients, key I/C partners, and all employee relationships across the business by cultivating the Veritext values

• Partner with the finance team to establish annual budgets consistent with company and regional goals; driving the region to achieve and surpass sales, profitability, and business goals and objectives

• Foster a success-oriented, accountable and engaging environment within the region

• Develop, lead, and maintain high performance sales and operational teams by creating intentional development and succession plans for the business

• Leverage fellow business partners in our US Operations to help grow the overall Veritext business

Sales:

• Deploy a sales strategy (in conjunction with EVP, Sales) which leverages client relationships, pursuit of larger litigation matters, etc.; lead all efforts around driving revenue, and increasing market share

• Possess strong knowledge of all Veritext technology, products and services, to include the ability to train, develop, and coach the sales force to position these effectively in the marketplace

• Increase revenue, oversee pricing strategy, driving new client acquisitions, and improve client satisfaction and retention

• Work with sales leadership (dotted line reporting) to drive sales professionals within the region

• Increase revenue by making sales to new clients and improve client satisfaction and retention

• Mediate and resolve any escalated sales conflicts between individuals and regions

• Work with EVP of Sales to identify, implement and continually assess developmental and/or performance-based plans and sales rep activity metrics

Operations:

• Lead and manage the Canadian operations teams, specifically responsible for client service, scheduling, assigning, production, billing, collections, and video services

• Develop a strong client service orientation in the business and deliver exceptional Net Promoter Score results

• Drive operational excellence in the business by optimizing financial results, to including control of all OpEx costs

• Oversee the management, recruitment, and service delivery of all independent contractors who partner on Veritext assignments

• Partner with the Project Management Office and Technology teams on projects that delivery process improvement and enhanced service delivery

• Collaborate with People function to deliver proactive performance management and calibration processes, employee engagement and support talent-focused initiatives that create a positive and rewarding work environment

Company-wide

• Work with the EVP of Business Development and team to identify acquisition targets, to include adjacent business opportunities

• Serve as a key member of the Veritext Management team

• Work with other Veritext regions to maximize Veritext’s overall revenue, gross profit, and EBITDA

  Who you are:

Skills and Competencies

• At least 15 years of revenue generation and strategic leadership experience in a Canadian business

• Seasoned sales professional and background selling personalized services

• Experience with pricing, sales strategies, negotiations, and sales tactics

• The ability to work with, and effectively communicate with peers, subordinates, and team members at all levels

• Strong leadership and managerial skills that drive results

• Possesses a strong technology acumen with the ability to leverage digital solutions to optimize the business

• Seasoned sales skills with emphasis on organic sales growth, pricing management, and business development

• Strong negotiation skills and ability to confidently position the Veritext value proposition

• Values which include professionalism, integrity, accountability, and collaboration

• Strong commitment to creating a people centric culture with a commitment to skill building, and succession planning in the business

• Possesses sound judgment and decision-making skills

• Ability to be a change agent and execute with discipline

• Ability to lead a multi-location region across Canada’s provinces

• Strong financial acumen and ability to analyze data and use critical thinking to solve problems

• Strong communication skills to include verbal, written, and ability to deliver confident presentations

• Possess a sound understanding of technological and digital business trends with the ability to leverage this knowledge to deliver innovation in the business

• Strong work ethic that leads by example and supports a culture of Diversity, Equity, and Inclusion

• Proven success in setting and executing sales and operational goals

• Strong analytical and financial acumen, successfully applied to revenue opportunities that can yield profitability

• Proven success in finding ways to generate revenue from new and existing products

• Proven success with driving revenue and increases efficiency while enhancing market penetration.

• Clear and unquestionable ability to lead, motivate, and inspire a sales team

• Respectful, constructive, and energetic style, guided by the objectives of the company

  Benefits:

• Competitive compensation and total rewards package

• Extended health coverage that includes medical, dental and vision benefits

• Hybrid work structure

• Paid Time Off to rest, relax and pursue special interests outside of work (12 paid holidays, 3 personal days, vacation, sick and discretionary time)

• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)

• Matched RRSP to help you save for your future

• Company-paid life insurance as well as long-term disability insurance

• Learning and development opportunities to advance both personally and professionally

• Veritext Summer Camp – a fun-filled culture building and learning experience

• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

A reasonable estimate of salary range for a new employee to be offered this role would be between CAN$200,000-$220,000 which would be adjusted based on each employee’s geographic location. The position of each employee within a compensation range at Veritext is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.