FirstBank Jobs

Job Description

Insight Global is seeking a dedicated and innovative UX Content Specialist to join a Big 5 banking client on a 6 month contract (with the possibility of extension) in downtown Toronto. In this role, the UX content specialist will play a pivotal role in launching cutting-edge projects and enhancing customer engagement for the digital delivery team. The ideal candidate should possess a robust writing background, with experience in journalism and technical writing, particularly in UX. They should have a knack for persuasive marketing writing and demonstrate strong analytical skills. A background in technical or UX writing will be essential, as will the candidate's ability to craft persuasive marketing content. Strong analytical skills are a must to navigate process flows and tight timelines effectively.

Core responsibilities include:

• Creating artifacts such as copy decks and ensuring linguistic accuracy in English.

• Conducting thorough walk-throughs to ensure project integrity.

• Participating in design critiques, contributing to a culture of continuous improvement.

• Collaborating with the larger department to deliver cohesive digital solutions.

• Engaging in organizational huddles and town halls, staying connected with the broader company vision.

• Operating within an agile framework, including daily standups and retrospective meetings, to maintain project momentum.

• Working closely with your pod to meet project goals.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• 4+ years of UX writing experience in a work environment

• Process flow and Analytical skills

• Microsoft 365 (highly proficient in word)

• JIRA and Confluence

• Agile and Waterfall experience

• Attention to fine details - Journalism or creative writing background

-CIBC experience would be a big plus null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.