Job Information
TEKsystems Claims Customer Service Representative in Troy, Michigan
Claims Customer Service Rep
Experience Level: Entry
Employment Type: Full-Time, Contract to hire
Location: Troy, MI
Pay: $16 per hour
Shift: Monday-Friday shifts may vary between 8am-7pm (cannot miss any time during first 3-4 weeks for training)
Description:
Loss Drafts Associates will assisting customers with claims on their homeowner’s insurance. The specialist manages the loss claim from the point of reporting through completion of the repairs. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjusters, and agents quickly and accurately. All activity pertaining to the claim must be documented and draws are issued for the repairs as needed. Processing must meet all compliance requirements. The specialist must demonstrate the ability to make decisions, problem analysis, and promptness to ensure the client’s needs are met on a timely basis.
Claims can be very dramatic like a fire or a flood. The role will consist of assisting clients with releasing funds to be paid to restoration companies to perform repairs on their property. Most of the time there is more information or guidelines that need to be met before these funds can be released
•Approx. minimum of 25 calls per day
•Customers can be very angry and upset at times
•Associates must be willing to listen and understand the customer’s frustration
•Must be able to stay calm under pressure
•Should not cut off the customers
•Be able to problem solve with the customer and make them feel at ease
• Will also be documenting all conversation and details into a multi-screen computer system
Qualifications:
MUST HAVE:
office experience in a customer service, administrative, data entry or production role (1+ year)
tech savvy - able to use multiple monitors, multiple programs running at one time
at least 35 WPM
great verbal and written communication skills
analytical, ability to solve a problem (in this case the claim)
active internet connection at home, if they are to work a hybrid schedule in the future
Apply Today!
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.