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Are you ready to embark on an exciting journey with a dynamic start-up organization that’s been stood up within a 100yr old organization like Henry Ford Health (HFH)? Join our Populance team as the Director Product & Service Management, where you will play a pivotal role in shaping the future of population health programs. Populance is a start-up organization established in 2023 providing industry-leading Care Management, Utilization Management and Population Health Analytics and Insights services. This start-up organization, being established with HFH/HAP, will serve both internal and external provider organizations to help them succeed and thrive in value-based payment models and population health programs. HFH is located in Detroit, MI. This individual can work REMOTELY and travel as needed to Detroit for important meetings (less than 20% travel).

The Director of Product/Service Development will lead the innovation and development of groundbreaking healthcare services focused on population health. The ideal candidate will be passionate about leveraging lean product development processes and ag

ile project management methodologies to bring transformative solutions to deliver value. They will play a crucial role in gathering the voice of the customer, translating insights into actionable strategies, and guiding cross-functional teams from ideation to implementation and assessment.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Implement and champion lean product development principles to streamline processes, reduce waste, and accelerate time-to-market for innovative healthcare solutions.

• Lead agile project management practices to facilitate rapid iteration, adaptability, and collaboration across multidisciplinary teams.

• Develop and maintain comprehensive product roadmaps that prioritize features and enhancements based on market dynamics, customer feedback, and strategic objectives.

• Work closely with operations, design, IT, business development, and clinical teams to align priorities, resources, and timelines for successful product launches and ongoing optimization.

• Collaborate with clinical and executive leadership to define the product and service development strategy aligned with the organization's mission and market opportunities.

• Establish mechanisms for capturing, synthesizing, and integrating the voice of the customer into the product development process to ensure solutions meet user needs and preferences.

• Foster a culture of creativity and innovation, guiding teams in generating and evaluating new product and service ideas through design thinking and other methodologies.

• Establish key performance indicators (KPIs) and metrics to track the effectiveness and impact of healthcare services, conducting regular assessments and making data-driven recommendations for improvement.

• Ensure that all product and service developments comply with relevant healthcare regulations, standards, and best practices.

• Stay abreast of emerging trends, technologies, and industry developments in healthcare innovation, contributing insights and thought leadership to advance the organization's competitive position.

• Liaison between customer and Populance teams to ensure we are delivering value to customers.

  EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's degree in healthcare administration, business, engineering, or related field; advanced degree preferred.

• Proven track record of at least seven (7) years in product management, strategy, operations or development roles within the healthcare industry, with a focus on digital health solutions preferred.

• Experience implementing lean product development processes and agile project management methodologies in a fast-paced, cross-functional environment.

• Strong understanding of healthcare delivery models, reimbursement systems, and regulatory requirements, particularly in the context of at-home care and remote monitoring.

• Excellent analytical and problem-solving skills, with the ability to synthesize complex data and insights into actionable strategies.

• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels of the organization.

• Demonstrated leadership capabilities, including the ability to inspire and motivate teams to achieve ambitious goals and drive innovation.

• Comfortable working in a dynamic, rapidly evolving startup or entrepreneurial environment, with a passion for making a positive impact on healthcare outcomes.

  CERTIFICATIONS/LICENSURES PREFERRED:

• Agile certification preferred (ex. Scrum Alliance, SAFE, PMI-ACP)

• Case Management Certification (CCM) preferred

Additional Information

• Organization: Healthy Populations

• Department: Management

• Shift: Day Job

• Union Code: Not Applicable

  Additional Details

  This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.

Benefits

Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.