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Employer: Turner Enterprises Management, LLC Supervisory Position: No Job Title: Spa Attendant Uses Time and Attendance: Yes Job Class: Spa Attendant Non-Exempt Location: Truth or Consequences, New Mexico Division: Sierra Grande Lodge and Spa Home Department: 000816 FLSA Status: Non-Exempt Pay Type: Hourly Position Type: Part Time / Non-Benefits Eligible Housing Provided: No

TED TURNER RESERVES SUMMARY Ted Turner Reserves (TTR) experiences and journeys are individually crafted and tailored to their specific North American locales: Turners Ladder, Armendaris and Vermejo and Sierra Grande Retreat in New Mexico. These unique adventures are intended to deliver insightful and exhilarating experiences across 1.1 million acres of private ranchlands, while also providing extraordinary guest service. Ted Turner Reserves is committed to making a difference by inspiring individual action to preserve the integrity of our earth and the creatures that inhabit it.

LOCATION SUMMARY Located in the heart of downtown Truth or Consequences, New Mexico, Sierra Grande Lodge and Spa was built in 1929 and provides guests with a relaxing Southwestern escape. With exquisite amenities, dining and delightful accommodations, the Lodge is infused with rustic charm and unique Southwestern dcor throughout the rooms and property. Sierra Grande rests upon natural, geothermal hot springs. The healing waters, which rise to temperatures up to 107 F, provide pure geothermal water, rich in beneficial minerals, to our spas multiple private indoor and outdoor pools. Our spa offers holistic spa treatments designed to melt away stress and tension. Sierra Grande Lodge and Spa also serves as the launching point for Ted Turner Expeditions Day tours, an exclusive ecotourism guide service on owner Ted Turners nearby Ladder and Armendaris Ranchesa combined half million acres of ecologically diverse ranchlands surrounding Truth or Consequences. Sierra Grande Lodge and Spa offers New Mexico travel at its finest.

ESSENTIAL DUTIES AND RESPONSIBILITIES The Spa Attendant should be outgoing and friendly with a gregarious personality and natural talent for customer service. We want our guests to feel as though we know their needs before they communicate them to us and be able to fulfill their needs in a timely manner. The ideal Spa Attendant will ensure that each guests expectations are exceeded throughout their spa experience.

As a Spa Attendant, the job duties include, but are not limited to the following:

• Meet and exceed guests expectations by anticipating services they might require and fulfilling them.
• Fill and set up hot mineral soaks for guests.
• Keep all soaking tubs on schedule.
• Drain and clean all soaking tubs and spa rooms.
• Wash, dry and fold all spa laundry.
• Keep spa area clean.
• Maintain a quiet and calm atmosphere in the spa.
• Assist guests to their lodge rooms as needed.
• Answer phones and assist guests by connecting them to the appropriate staff member.
• Respond to guest concerns and complaints as needed.
• Train on multiple functions of the spa.
• Follow all Sierra Grande Policies and Procedures.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES This job does not have supervisory responsibilities.

COMPETENCIES AND CHARACTERISTICS To perform the job successfully, an individual should demonstrate the following competencies:

• Maintain the highest level of Guest Services. Must be alert, friendly and able to assist guests politely and promptly.
• Must demonstrate care and compassion for team members both in and out of the department.
• Must put needs of team members above their own.
• Must be self-directed, energetic, and motivated with multi-tasking capabilities.
• Must be creative and willing to work with existing core resort philosophy and style.
• Must demonstrate attention to detail, congeniality, integrity, and sound judgeme t.
• Must demonstrate clean work habits.
• The successful employee will always conduct themselves in a professional manner in and out of the work setting.
• Must be available to work weekends and holidays.

LANGUAGE SKILLS The employee must possess excellent communication skills, written, via phone, and in person. The employee must be fluent in English, both written and verbal. Bilingualism in Spanish is helpful but is not required.

EDUCATION AND/OR EXPERIENCE Experience working in a luxury hotel/resort setting is highly preferred. Knowledge of Property Management System/Maestro is a plus.

CERTIFICATES / LICENSES If position requires operation of a vehicle, the employee must possess a valid Drivers License or be able to obtain one within 30 days of employment. The employee's driving record must meet the standards and requirements of the Company and the Company's insurance carrier.

OTHER QUALIFICATIONS

• The employee must adhere to Company policies and procedures, which are included in the Turner Enterprises Management Employee Handbook, and the New Mexico Addendum.
• The employee must present documentation establishing both identity and employment authorization within three days of hire, pursuant to federal law.
• The candidate will be subject to undergo pre-employment drug test and background check, (after offer is given but before applicant has commenced work). Random drug tests are given throughout the year.
• The Company operates as a drug free/smoke free workplace.
• The employee must sign a confidentiality agreement.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, bend, shake, pour, carry, kneel, crouch, or crawl and talk and hear. The employee must have the ability to lift and/or move up to 50 pounds or more.

*In accordance with applicable law, the Company will reasonably accommodate any disabled individual who requests an accommodation that will allow him/her to perform the essential job duties or functions of his/her position. Accommodation inquires must be made to the Companys Human Resources Department for consideration.

Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace.

For more information, and to apply online, visitwww.tedturner.com.