FirstBank Jobs

**Technician

Job Description: Service Technician Position: Service Technician Company: Julio Jones Kia (New Car Franchise) Department: Service Department Location: [Location] Position Summary: The Service Technician at Julio Jones Kia is responsible for diagnosing, repairing, and maintaining vehicles brought to the dealership for service. This role requires a high level of technical knowledge and expertise in automotive mechanics, as well as exceptional customer service skills. The Service Technician plays a crucial role in ensuring customer satisfaction by providing efficient and accurate vehicle repairs and maintenance. Duties and Responsibilities:**

1. Diagnose and Repair Vehicles:
   • Perform thorough inspections and diagnostic tests to identify mechanical and electrical issues in vehicles.
   • Use advanced diagnostic equipment and tools to troubleshoot and resolve complex problems.
   • Repair or replace defective parts and components, following manufacturer's guidelines and specifications.
   • Conduct regular maintenance tasks, such as oil changes, tire rotations, and brake inspections.
2. Perform Vehicle Maintenance:
   • Follow scheduled maintenance procedures to ensure vehicles are kept in optimal condition.
   • Conduct routine checks and inspections to identify potential issues before they become major problems.
   • Complete maintenance tasks accurately and efficiently, adhering to established timelines and quality standards.
3. Customer Service:
   • Interact with customers in a friendly and professional manner, addressing their concerns and inquiries.
   • Communicate effectively with customers to explain repairs, maintenance requirements, and service options.
   • Provide accurate estimates for repairs and maintenance, and obtain customer approval before proceeding with work.
4. Documentation and Reporting:
   • Document all repairs, maintenance activities, and parts used in the dealership's computerized systems.
   • Maintain accurate records of service history, ensuring proper documentation for warranty claims.
   • Prepare detailed reports on complex repairs and provide recommendations for future maintenance or repairs.
5. Quality Control and Compliance:
   • Follow established safety procedures and guidelines to ensure a safe working environment.
   • Adhere to dealership policies, standards, and procedures related to service operations.
   • Keep up-to-date with the latest automotive technologies, tools, and industry trends through training and professional development.

Qualifications:

High school diploma or equivalent.

Formal automotive technician training or certification from an accredited institution.

Proven experience as an automotive technician or service technician.

Strong knowledge of automotive systems, components, and diagnostic tools.

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