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Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact (https://corporate.comcast.com/values/diversity-equity-inclusion/our-impact) .

This position provides the leadership, direction, and resources to effectively manage retail stores, daily departmental operations, and special projects supporting the theme park.

Essential Functions:

• Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards.  Consistently drive process improvements and efficiencies to enhance Guest Service and retail store operations.

• Support creating a cohesive team while demonstrating organizational, planning, delegation, mentoring, and coaching skills.

• Partner with Human Resources Manager to train, develop and promote all retail teams through individual performance planning.

• Assist with performance development, including administering discipline, resolving employee relations issues, and conducting individual and team meetings. 

• Responsible for the development of hourly employees, including training, mentoring, and coaching.

• Accountable for maximizing daily sales and effectively managing costs, labor, inventory, and cash control while focusing on exceeding annual Budget targets.

• Communicates constantly with the Store Manager and Area Manager regarding Retail Stores and staff performances and challenges.

• Ensures that GSAT and shopper reports are within acceptable levels.

• Responsible for assisting with the development of weekly schedules, focusing on maintaining staffing levels that satisfy budget and guest service goals.

• Maintain or exceed weekly budgeted variable operation results: shrink, variable labor, safety, guest service, cleanliness, and visual/merchandising presentation. 

• Responsible for monitoring performance and making recommendations to maximize current trends.

• Communicate regularly with the Store Manager and Area Manager regarding location performance and challenges; make recommendations for improvement when necessary.

• Review and analyze store performance results daily while identifying and resolving opportunities with the management team.

• Minimum 3 years of high-volume retail management experience managing a team of 20+ employees.

• Bachelor’s degree in Business Administration (or related field) or 5 years of Industry experience preferred

• Working knowledge of Microsoft systems (Word, Excel, Outlook, etc.)

• Must be available to work on weekends, holidays, and nights as required

•  Must be able to work outdoors in varying weather conditions and walk/traveling to multiple venues throughout the day

• Excellent written and oral English communication skills to effectively communicate with all levels of the organization regarding the operation

o Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $27.00 - $30.00

Additional Requirements:

• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.