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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12633181 BAA, Card Services-Univ Payables (Hybrid)

University Payables

Sponsorship for Work authorization is not available for this position

Job Summary

Under the general supervision of a designated coordinator, independently perform a variety of complex technical and functional duties in University Payables. Expected to observe standards of professional conduct and to strive for excellence in customer service including, but not limited to: accepting accountability and ownership of actions; adapting to and accepting new challenges and responsibilities; focusing on customer needs by providing prompt, professional, quality, and value-added communication for accurate resolution of customer issues while; working collaboratively with employees and units to improve University Payables.

Duties & Responsibilities

• 1. Monitors Card Services\' Help Desk and Service Desk Manager requests by responding to e-mails and answering telephone calls from customers and by using the available systems appropriately to document and maintain cases and solutions. Answers and troubleshoots problems related to the card programs as needed, documenting knowledge base.
• 2. Reviews and processes card system maintenance and compliance reports as scheduled and on an as needed basis.
• 3. Coordinates and assists with development and delivery of all training and training documentation for the P-Card and T-Card programs users; coordinates logistics of training sessions as needed; assists in maintenance of training manuals, web sites, and Card Services documentation and policies.
• 4. Enters new card information in P-Card and T-Card Web Solution applications; makes modifications and changes appropriately to active cards, including, but not limited to, changes to limits, addresses, names, and card attributes, as needed according to University guidelines and protocol; acts as liaison to issuing bank.
• 5. Receives and processes Purchasing Card (P-Card) and Travel Card (T-Card) applications according to established policies and procedures; interprets and clarifies policies as necessary.
• 6. Provides subject matter expertise for P-Card and T-Card users in card management and expense reporting systems including, but not limited to P-Card Web Solution, T-Card Web Solution (TCS)software, and the Bank.
• 7. Maintains P-Card and T-Card Authorization/Agreement and Application information forms ensuring that all documents are complete and on file for each cardholder and maintains the integrity and security of sensitive financial and personal information.
• 8. Assists in establishing and administering the Card Services Help Desk policies and procedures for card programs and Card Services staff.
• 9. Other duties and special projects appropriate.
• 10. Uses Banner system as needed to look up and verify information.

Minimum Qualifications

Bachelor\'s degree in business administration, management, or a field related to the position. Two (2) years of professional business, financial, and/or managerial work experience. (NOTE: A Master\'s Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience.) Based on position requirements, additional education, training, and/or work experience in an area of specialization inherent to the position may be required.

Preferred Qualifications

Preferred Experience:

Experience in providing training or public speaking.

Experience with Banner Finance, Banner Document System (BDS), iBuy, P-Card, T-Card and Chrome River applications.

Certifications:

Certified Purchasing Card Professional (CPCP)

* nowledge, Skills and Abilities*

• 1. Comprehensive knowledge of generally accepted accounting principles and accounts payable best practices. Familiarity with the Business and Financial Policies and Procedures Manual of the University of Illinois, and State of Illinois and University procurement statutes, regulations and procedures and Federal regulations related to payment processing.
• 2. Excellent organizational, communication and management skills. Interpersonal skills that reflect courtesy, diplomacy, and a collaborative approach to develop and maintain effective work relationships.
• 3. Proficiency with Microsoft Outlook, Word, Excel, and One Note.
• 4. Ability to work independently and exercise good judgment and discretion in the performance of all work assignments.
• 5. Ability and willingness to perform at consistently high levels and to demonstrate initiative in the performance of duties.

Appointment Information

This is a 100% full-time Civil Service 5010 - Business/Administrative Associate position, appointed on a 12-month basis. The expected start date is as soon as possible. The budgeted salary range for the position is \$49,000 to \$51,000. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

System Office jobs such as this one are not eligible for th