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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12633177 Network Engineer - Technology Services

The Network Engineer for Networking Services will work on installation and maintenance of the campus Wi-Fi network, including identifying, troubleshooting, and resolving complex network issues. They will also participate in choosing equipment to acquire, purchase, and deploy. Successful candidates will have previous functional experience in large or enterprise scale networks monitoring, configuring, and troubleshooting Wi-Fi networking hardware, have experience configuring and troubleshooting client devices using TLS certificates, and working on projects that involve multiple teams. They should be eager to help campus users get all types of devices working and troubleshoot connectivity issues on the Urbana campus HPE Aruba Wi-Fi network. While this position is listed for hybrid, employee\'s preference for on-site offices would be accommodated. Sponsorship for work authorization is not available for this position.

Why Work at Technology Services?

Highlights of Employee Benefits

Job Summary

Identify, troubleshoot and resolve complex network issues. Provide independent operational decision making in a team context with regard to deployment, acquisition, purchasing, maintenance and support of critical network systems.

Duties & Responsibilities

Install, maintain and support a cross-section of the network including but not limited to:

• Apply researched and proven methodologies, networking principles, practices, and procedures to configure, maintain, and/or troubleshoot networking systems and protocols (e.g., routers, switches, network security devices, WiFi, BGP, OSPF, MPLS).
• Perform complex network equipment configuration and installations, with a medium scope (moderate impact, across multiple buildings and locations) while minimizing the impact on customers.
• Schedule and perform software upgrades including the uploading, testing and validation of network equipment software.
• Install/replace network hardware and their hardware components as well as make final physical connections for new links between network devices.
• Perform information gathering and discovery/confirmation diagnostics during wide-spread outages.

Design and Implementation of network services

• Maintain proactive awareness of new technologies and trends within the field of networking and evaluate the appropriateness of this technology for the campus network.
• Work with customers on campus to design/build/maintain services to facilitate campus, student, teaching, and research needs.
• Implement network and/or network security designs of increasing complexity.
• Contribute to the strategic network plan.
• Configure and implement network automation and monitoring tools to manage network services.

Ensure excellent Customer Service throughout the IT Infrastructure, Technology Services, and campus community including but not limited to:

• Understand the overall processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.
• Partner with other Technology Services Units by setting and managing the expectations of customers.
• Act as an advocate for Technology Services customers in service planning and deployment across the organization.
• Escalate and resolve customer satisfaction issues, as necessary.
• Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability.
• Cross-train other Technology Services employees on complexities of assigned work and the application of new and upc ming technologies.

Participate in in a team environment including, but not limited to: Lead projects (including those with a high impact or a high degree of complexity)

• Contribute to diverse and cross-functional teams including teams with members from across the University
• Provide knowledge-sharing for Technology Services staff and as appropriate other University personnel.

Other duties as assigned.

Specialty Factors

High school diploma or equivalent.

Any one or any combination totaling two (2) years (24 months) from the following categories:

1. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
   1. 30 semester hours equals one (1) year (12 months)
   2. Associate\'s Degree (60 semester hours) equals eighteen months (18 months)
   3. 90 semester hours equals two (2) years (24 months)
   4. Bachelor\'s Degree (120 semester hours) equals three (3) years (36 months)
2. Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

Demonstrated