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Be part of something altogether life-changing!

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Service Coordinator for the Aseptic Filling division of Cytiva is responsible for the first point of contact for our customers. Service Coordinators triage and prioritize customer questions and issues and work closely with the Remote Support team and Customer Success Account Managers to ensure customers receive support and resolution in a timely manner as appropriate to their SLA.

This position is part of the Customer Service located in Burnaby, BC and will be a hybrid role, eligible to work from home 2 days a week. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you’ll do:

• Coordinate service activities such as Remote Support, Installation, PMs, etc, with customers and internal stakeholders, following documentation requirements such as creating service cases, Work Orders, RMAs, etc

• Maintain and update equipment installation base, customer contacts and contract status in our CRM system which may include shifts outside regular 5-day work week and occasional travel

• Provide regular internal updates on service activities, monitor completeness and accuracy of data for metrics and engage in continuous improvement initiatives, such as implementing new processes and equipment

  Who you are:

• High School diploma (or equivalent) with 5 or more years of demonstrated work experience in a customer-facing position such as customer service or Technical Support

• Demonstrated ability to assess criticality and set priorities in relation to support contract status

• Excellent written and verbal communication and computer skills including report writing

  It would be a plus if you also possess previous experience in:

• A post-secondary degree or equivalent diploma in Mechanical, Electrical Trades or an Electronic Technician/Robotics program is an asset

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

The annual salary range for this role is CAD58,000 - CAD66,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and retirement benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.