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Community Resource Specialist - The Community Resource Specialist is the direct liaison with people seeking information and help from health and human service programs. It is the responsibility of the Community Resource Specialist to work with those in need of services to ensure that they receive prompt and accurate information regarding human services. This communication will often require problem solving and follow up services. The Community Resource Specialist will work directly with clients whether on the phone or via text and provide mediated Information and Referral that is establishing rapport, conducting an assessment, providing an informed choice of referrals, engaging in follow-up, and being capable of providing advocacy or crisis intervention if required. Candidates must follow the Inform USA Ethical Principles. <P> ESSENTIAL DUTIES AND RESPONSIBILITIES: <P> Duties include, but are not limited to: <LI> Support all aspects of NYS Health Equity Reform (NYSHER) 1115 Waiver work. <LI> Provide high quality, professional, and accurate Information and Referral Services to both individuals and agencies. <LI> Serve as a front-line representative to the public, processing incoming calls and texts ranging from simple requests to immediate emergency needs or crises. <LI> Accurately record individual caller transaction details for each contact, including AIRS taxonomy-based issues, needs assessment, agency/program/service referrals, and any unmet needs for community service assessment. <LI> Report any database updates and/or changes to the 211 Susquehanna River Region Director and Database Curator. <LI> Pass and maintain Community Resource Specialist (CRS) Certification through Inform USA, with required professional training and education programs. Certification must be obtained according to the Inform USA education and experience guidelines of eligibility. <LI> Bachelor's Degree or higher and one year of full-time employment <LI> Associates Degree and two years of full-time employment <LI> Work and communicate effectively with all members of United Way of Broome County and the 211 Susquehanna River Region staff. <LI> This is a grant funded position. <LI> Perform other duties as assigned. <P> QUALIFICATIONS: <LI> Qualified candidates for the position will possess the following: <LI> Education and Experience Required: <LI> Associate's degree required with minimum of two years related experience in health and human services, information and referral, library services, computer sciences, research, or related field <LI> Excellent computer skills with demonstrated track record of successful database management <P> Major Skills <LI> Excellent interpersonal skills. <LI> Strong phone skills. <LI> Database & Microsoft office proficiency. <LI> Tact, Discretion, and confidentiality. <P> Requirements - <LI> Reference Check/Background Check. <P> PHYSICAL DEMANDS (sitting, standing, lifting, etc.): <LI> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects.
<P> For consideration, please send cover letter and resume to finance@uwbroome.org or mail to: <LI> United Way of Broome County, Inc. <LI> Attn: Senior Finance Associate <LI> PO Box 550 <LI> Binghamton, NY 13902-0550 <P> United Way of Broome County recruits, hires and promotes without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/reas ignment, citizenship, pregnancy or maternity, veteran status or any other status protected by applicable law.