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As Residents Concierge, I fully comprehend the vision of Six Senses Crans Montana to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Wellness

I will fully embrace, implement and safeguard the Wellness overall philosophy, concepts and programs that are the pillars of wellness such as Eat With Six Senses.

I will safeguard the programs such as Sleep With Six Senses and Grow With Six Senses and make sure that this program and all other brand initiatives are fully embraced within the Rooms department. All aspects of these wellness initiatives will be adopted and implemented throughout the operation.

Sustainability

Sustainability is at the core of everything we do at Six Senses. As Residents Concierge, I will ensure all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic by 2025, social responsibility and all other practices documented in the Sustainability Guidelines are followed in the department to maintain a harmonious and sensitive approach to our environment and cultural surroundings.

Main responsibilities will be as follow:

• Act as main point of contact for our Resident Owners, requiring hotel services.

• Manage the consistent delivery of guest services for our Resident Owners, in accordance with the Six Senses brand standards

• Interact and communicate with key departments on the integration of services provided to residents and act as coordinator between Residence Owners and operational departments of the hotel to provide the best services

• Show willingness to assist residents and management whenever requested

• Provide our residents with full access to all the attractions, activities products and services in Crans-Montana

• Continually identify residential preferences through conversation and knowledge of residents requests and update Residence Owners profiles accordingly. Inform hotel team of any changes

• Coordinate Move In and Move Out of Resident Owners

• Supervise the work of the Residential Public Area attendant whenever necessary (in relations with Housekeeping Manager)

• Ensure regularly that Residential Areas are clean and maintained

• Send a quarterly Residential Newsletter to our Residences Owners with updated and information about the property and destination

• Be knowledgeable and ensure all departmental colleagues are knowledgeable about all the arrivals, departures and events in the hotel and residences each day.

• Keep records of all bookings, requests, reservations and confirmations for residents

• Organise regular gathering for Resident Owners

• Coordinate with Corporate Office on compliance, rules & regulations and guidelines whenever necessary and apply them to the property.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures and meaningful experiences.

It’s a story unlike any other. Out of the ordinary, one could say.

A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin...

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.