Job Information
IHG Assistant Housekeeping Manager in India
Key Responsibilities:
Team Leadership & Supervision:
Supervise and lead the housekeeping team, ensuring all duties are completed with efficiency and to the highest standards.
Assign tasks and responsibilities to staff, ensuring clear communication and timely completion of tasks.
Conduct training for housekeeping staff, ensuring they are up to date on hotel standards, procedures, and safety protocols.
Quality Control:
Ensure all guest rooms, public areas, and back-of-house areas meet cleanliness and quality standards.
Inspect rooms and public areas regularly to ensure they meet IHG’s brand standards.
Handle guest complaints and resolve any housekeeping-related issues promptly to ensure guest satisfaction.
Inventory & Supplies Management:
Monitor and manage housekeeping supplies and inventory, ensuring stock levels are maintained.
Ensure the effective use of cleaning products and equipment to optimize operational efficiency and reduce costs.
Operational Support:
Assist with the development of housekeeping schedules and budgets.
Collaborate with other departments such as Front Office and Maintenance to ensure smooth operations.
Report maintenance issues promptly and follow up to ensure timely resolution.
Guest Experience:
Maintain a guest-focused approach, ensuring that rooms are not only clean but also comfortable and inviting.
Respond to special guest requests and ensure that extra amenities and services are provided efficiently.
Qualifications & Requirements:
Education:
- High School Diploma or equivalent required; a degree in Hospitality Management or a related field is preferred.
Experience:
At least 2 years of experience in housekeeping or a supervisory role within the hotel industry.
Previous experience in managing or supervising a team is highly desirable.
Skills & Competencies:
Strong leadership and communication skills.
Excellent attention to detail and organizational skills.
Ability to manage multiple tasks and priorities effectively.
Knowledge of housekeeping operations, procedures, and cleaning chemicals.
Proficiency in Microsoft Office and hotel management systems.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.