Job Information
Sun Pharmaceuticals, Inc Regional Customer Service Manager in India
Job Title:
Regional Customer Service Manager
Function:
Global Supply Chain
Key Responsibilities
Manage the transition to secondary sales based billing process
Monitor monthly orders, dispatches and ensure adherence to timeline
Key account management: Segment customers and Set up a periodic customer engagement program for timely resolution of operational issues
Devise and Track metrics for service levels from CFAs to Distributors
Understand retail coverage and make recommendations on new distributor appointments
Summarize broad customer-based trends into meaningful insights and suggest inputs and adjustments Socialize best practices across the Customer Service team
Proficient with data analytics to drive continuous improvements in the model
Effective and firm communicator who is approachable
Travel Estimate
Should be based in the Region. Atleast 50 % travel.
Job Scope
Internal Interactions (within the organization)
CFAs, Depots, HO Distribution, India Business (Sales Team)
External Interactions (outside the organization)
Distributors
Geographical Scope
India
Job Requirements
Educational Qualification
Undergraduate and above
Skills
Performer with clean track record and strong adherence to systems and processes
Customer Service and Change Management.
Collaborate and Influence in matrix organization to drive improvements
Ability to work in ambiguous environment, identify critical issues and develop new solutions
Analytical bent of mind
Proven capabilities in building and managing high performance teams
Experience
Tenure : 10+ years of Hands on Sales/Distribution Experience
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.