Job Information
HashiCorp Sr. Business System Analyst in India
About the role...
As the System Administrator for Digital Workplace Operations, you will be responsible for the administration of a variety of SaaS systems, used across all departments at HashiCorp.
In this role, you can expect to..
Always be learning new systems to help support its users.
Own all of the level one support tickets including, access requests, user requests and questions, system outages and maintenance windows and the overall administration of various systems used at HashiCorp.
Escalation of all Level 2 and higher tickets to the appropriate resources on the Corporate Digital Transformation Team - this role will manage the ticket queue of all support tickets for the team.
The direct point of contact for system outages and maintenance window notifications that impact users and will provide timely updates so users understand the current status of any system disruptions.
Assist with peer reviews, SIT, and regression testing when needed.
Address user requests for minor customizations following an established SDLC process with approvals prior to deploying to production.
Monitor end-user usage, daily system scripts, and track system performance
Assist in fulfilling audit requirements when needed.
You may be a good fit for our team if you have...
Bachelor’s Degree in Information Systems, Business Administration, or related field or equivalent experience
2+ years of supporting GTM or other business systems with the desire and aptitude to learn new technologies and system processes.
A current learning mindset that you can demonstrate by showing previous examples of how you learned a new system, accepted new responsibility for that system and established a relationship of trust with your users through your interactions.
Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports, and dashboards.
Previous Sarbanes-Oxley experience is also desired.
Ability to work with autonomy in a fast-paced environment and a strong sense of accountability as well as a proven track record of driving results through indirect influence and delivering results.
High proficiency in verbal and written communication. Solid presentation skills are desired.
Strong attention to detail, goal-oriented. Must be able to effectively manage multiple activities and/or projects concurrently.
Adaptability, flexibility, and a willingness to work within changing priorities including ad hoc requests.
Commitment to excellence in the delivery of customer service.
Comfortable in working with personnel at all levels of the organization.
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