Job Information
IHG Front Office Supervisors | Hotel Indigo Auckland in New Zealand
About us
At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own.
Later this year, Auckland will welcome New Zealand’s first Hotel Indigo to the neighbourhood, drawing inspiration from local artists for its design, service, amenities, food and beverage. The 225-room hotel will be part of a mixed-use development in Auckland Central, with stunning views of the city and Auckland’s iconic harbour.
We’re on the lookout for a couple of passionate Front Office Supervisors to help bring Hotel Indigo Auckland to life. These roles will support the Front Office leadership team to help establish the Front Office department and support all aspects of hotel operations on shift to enable the delivery of a unique guest experience that brings the brand to life. The hotel team will work closely together, so you’ll be a team player and happy to support all areas of the hotel as needed. Once the hotel opens, you’ll play a key role in daily operations within Front Office.
Ideally these roles will start in September, subject to the completion of the hotel’s construction phases.
A little taste of your day-to-day
Being part of history! As part of this pre-opening team you will be part of setting this beautiful new hotel up ready to receive its first guests
Help and support the set-up of the Front Office department with regards to operational requirements and team development
Once the hotel opens, transitioning to operational responsibilities such as:
Kicking off truly memorable guest experiences with the warmest of welcomes
Acknowledging IHG Rewards Club members and returning guests in person or over the phone
Taking, managing, and receiving payments for guest bookings
Making the check-in and check-out process feel swift and seamless
Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What we need from you
Excellent communication skills (both written and verbal)
A demonstrated reputation for being a positive team player, with a passion for guest experience
Previous reception experience within a hotel, and a desire to step up and grow into a leadership position
A proactive, solutions focused attitude
Experience with hotel property management systems and an understanding of hotel operations
A qualification in hotel management or related field is beneficial, but not essential
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.
Making travel inspiring. It’s what we do.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.