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Health Communications Management Analyst (Open & Promotional)

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Health Communications Management Analyst (Open & Promotional)

Salary

$9,165.87 - $11,459.07 Monthly

Location

County of San Mateo, CA

Job Type

Full-Time

Job Number

D181HA

Department

Public Health Policy and Planning

Opening Date

09/05/2024

Closing Date

10/2/2024 11:59 PM Pacific

• Description

• Benefits

• Questions

Description

San Mateo County Health is seeking a highly qualified Health Communications Management Analyst to support communications and public information.

There is currently one regular vacancy in the Public Health, Policy and Planning Division located in South San Francisco, CA, with a majority of work being performed in San Mateo or remotely; will travel/drive throughout the county to perform duties of the job.

Reporting directly to the Communications Officer, this position will oversee the development of County Health’s new public-facing website, design and implement processes to evaluate the website’s impact beyond website metrics, support the communications efforts of County Health’s divisions and programs, including evaluating their reach and effectiveness, and produce standard operating guidelines and policies for communications activities such as web posting, developing social media content, responding to press inquiries, the use of branding elements, and the management of Public Records Act requests.

This Health Communications Management Analyst will assist in the writing of press releases, feature stories and other materials, and work with the County Executive Office’s communications team on positioning County Health within broader County communications efforts.

The Management Analyst will receive training in crisis communications and the Incident Command System to be able to serve as a Public Information Officer (PIO) during an emergency.

Contributing to Health Communication’s strategic planning, the Management Analyst will advise the Communications Officer and senior leadership on how communications activities can best support the department’s race and equity initiatives, evaluate the reach and impact of communications to underserved communities, and engage with program staff and community members on the ways communications can improve access to health care and other County services.

Primary duties may include, but are not limited to, the following:

• Communicate orally, in writing or through graphic representations and statistical summaries with colleagues, managers, employees, the public, the news media, organized employee groups and representatives of various organizations.

• Support executive team and managers in the evaluation of County Health programs across the department, including communications programs and news media engagement activities.

• Advise the Communications Officer and department executive team on significant or controversial issues relating to department’s operations.

• Serve as the Public Information Officer, responding to news media and public inquiries, including during emergency situations.

• Develop policies, procedures and standard operating guidelines for public and media relations, various communications activities and publications.

• Represent County Health in interdepartmental, community and/or professional meetings; confer with and coordinate with other County staff on a wide variety of administrative analyses and planning issues.

• Serves a liaison to public and private organizations, community groups, and other organizations; provide information and assistance to the public regarding the programs and services; receive and respond to complaints, requests and questions relating to County Health.

• Maintain an effective working relationship with a variety of public and private organizations, including other County departments and agencies.

• Provide highly complex staff assistance to senior level management and related commissions and advisory boards on program issues.

• Select, supervise, train and evaluate internal communications and graphic design staff.

• Perform related duties as assigned.

Ideal candidate will possess:

• Superior writing and editing skills, including familiarity with AP Style.

• Familiarity with tools for program evaluation, including methodologies for qualitative and quantitative research.

• Thoughtfulness, discretion and tact in advising leaders on sensitive issues and proposing solutions.

• Ability to establish and maintain effective working relationships with those encountered on the job.

• Excellent public speaking and presentation skills.

• Flexibility, adaptability and a willingness to learn new skills and processes.

• Ability to work with minimal supervision and produce superior work on deadline.

• Coursework in journalism, communications or development is strongly preferred.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Qualifications

Knowledge of:

• Project and/or program management, analytical processes, and report preparation techniques.

• Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.

• Principles of mathematical and statistical computations.

• Research and reporting methods, techniques, and procedures.

• Modern office practices, methods, and computer equipment and applications related to the work.

• English usage, grammar, spelling, vocabulary, and punctuation.

• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

• Principles and practices of public administration as applied to operational unit and program administration.

• Principles and practices of county management and government.

• Sources of information related to a broad range of county programs, services, and administration.

• Basic principles, practices, and procedures of funding sources and grant funds disbursement.

• Principles and practices of contract administration and evaluation; and public agency budget development and administration, and sound financial management policies and procedures.

• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division.

• Record keeping principles and procedures.

• Techniques for effectively representing the County in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.

• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.

Ability to:

• Assist in the development of goals, objectives, policies, procedures, and work standards for the department.

• Coordinate and oversee programmatic administrative, budgeting, and/or fiscal reporting activities.

• Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.

• Conduct research on a wide variety of administrative topics including grant funding, contract feasibility, budget and staffing proposals, and operational alternatives.

• Evaluate and develop improvements in operations, procedures, policies, or methods.

• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.

• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.

• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.

• Establish and maintain a variety of filing, record keeping, and tracking systems.

• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.

• Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.

• Use English effectively to communicate in person, over the telephone, and in writing.

• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

• Plan, organize, and carry out assignments from management staff with minimal direction.

• Plan and conduct effective management, administrative, and operational studies.

• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.

• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.

• Effectively represent the department and the County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.

Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Equivalent to graduation from an accredited four-year college or university with major coursework in business administration, public administration, or a related field.

• At least three years of professional administrative experience is typically required for the Management Analyst level.

Licenses and Certifications:

• Depending upon assignment, possession of a valid California Driver's License.

Application/Examination

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button above. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: October 2, 2024, at 11:59 p.m. PST

Application Screening: October 3, 2024

Combined Civil Service Panel and Department Interviews: October 16 and/or 17, 2024

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

Talent Acquisition Analyst: Yvonne Alvidrez (090524) (Management Analyst – D181)

Please visit https://www.smcgov.org/media/121036/download?inline= for a complete listing of all benefits for this classification.

Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.

As an additional benefit, the County offers extensive training, wellness and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.

County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.

01

IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position.

This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process.

Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.

• I have read and understand this important information. Proceed to supplemental questions.

  02

  Describe a writing project for which you were the sole or primary author that required synthesizing a large amount of data or information and needed to be approved by multiple stakeholders. Include your role in authoring the project, how you synthesized and streamlined the information, and how you engaged the stakeholders.

  03

  Describe an experience in which you collected data or conducted interviews to gather feedback about a program or organization. Include the program's or organization's goals, and how you provided a meaningful evaluation.

  04

  Provide an example of when you provided strategic guidance for a leader or an organization on a highly sensitive matter. Include your role, the topic, and what factors you considered in making your recommendation.

  Required Question

Agency

County of San Mateo

Address

County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663

Phone

(650) 363-4343

Website

https://jobs.smcgov.org

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