FirstBank Jobs

For hospitality, by hospitality.

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development.

If you are enthusiastic about hospitality and want to be a part of an innovative and cutting-edge solution, it’s time to join us in our mission to revolutionize the industry here at Tripleseat!

As a Regional Account Manager, you will be pivotal in building and maintaining long-lasting customer relationships to increase product adoption, prevent churn, and encourage referrals. This role requires a proactive approach to customer interactions, a deep understanding of the hospitality industry, and frequent travel to support customers.

This position is open for remote candidates eligible to work in the United States - Southern Florida preferred - requiring frequent visits to customers in that region. This position will require travel to customer events, company events and meetings, and training.

What you will do:

Customer Relationship Management

• Develop long-lasting client relationships through regional travel for in-person visits, regular calls, scheduled account reviews, networking events, and educational webinars.

• Track client interactions, monitor customer satisfaction, and proactively address issues using a robust tech stack.

• Proactively handle conflict situations and offer creative solutions.

Account Health & Adoption

• Maintain and improve customer health using customer journeys and plays to demonstrate best practices and improve adoption of sticky features and add-on products.

• Conduct regular customer account reviews to assess satisfaction, improve adoption, and identify areas for improvement.

Customer Support & Training

• Work closely with other departments (Sales, Billing, Support, Onboarding, Product) to achieve overall customer success and retention.

• Become a product expert for Tripleseat and its full range of features, capabilities, and benefits.

• Assist in training and demoing new Tripleseat products; while also contributing to the development of new resources and webinars.

• Provide product documentation (written and video) to explain feature functionality, best practices, and to demonstrate use cases.

• Be available on short notice to visit customers in need.

Industry Knowledge & Thought Leadership

• Use a consultative approach and transform industry knowledge, best practices, and previous experience into compelling outlines and slide decks for in-person and virtual presentations.

• Establish yourself as a trusted advisor and industry thought leader by sharing compelling insights, identifying industry trends, and engaging with the community.

• Understand the impact Tripleseat has on businesses and the industry, actively seeking customer feedback for product improvement.

What we are looking for:

Industry Experience

• Minimum of 5 years experience in the hospitality industry, preferably in event management

• Working knowledge of Tripleseat or a similar event management tool (required)

• Existing strong connections in your local hospitality community with other event managers

Skills & Attributes

• Problem solver who is self-motivated & driven to excel

• Excellent communicator (written & verbal) with the ability to engage diverse audiences

• Passion for technology with a natural curiosity for how things work

• Strong empathy, customer-first mindset, and a solid sense of humor

• Ability to travel to support and engage customers (could be up to 50% in a single month)

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.

• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.

• 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.

• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.

• Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.

• Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

Here at Tripleseat, we make sure that everyone has a seat at the table. That’s why we’re proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are committed to fostering a company-wide culture centered around inclusion, diversity, and equity. Tripleseat empowers all team members to realize the full potential of themselves and others. Everyone Valued – Everyone Included.