Job Information
MKS Instruments Inc Sr Field Service Engineer in United States
Spectra-Physics®, now part of MKS Instruments, is an industry-leading global supplier of advanced laser solutions to the microelectronics, solar, semiconductor, industrial manufacturing, scientific research, and life and health sciences markets. Our product portfolio includes a wide range of ultrafast, Q-switched DPSS, CW and Quasi-CW, high-energy pulsed, tunable, gas, and fiber-based lasers. In addition to supporting our Electronics & Packaging laser based systems.
MKS people combine world class engineering and problem solving skills with highly developed listening skills and an unwavering dedication to helping our customers succeed. Our teams push the technology envelope and collaborate across a range of design discipline in our search for inventive solutions.
Our processes are lean and agile and our employees are innovative and focused. We work hard to be easy to work with and we measure our success by the success of our customers.
Cutting edge science and engineering along with the ability to identify with customers are not often found together. When they fuse, the combination is extraordinary. The best MKS people create that fusion.
MKS proudly offers extensive, competitive and well-rounded benefits packages to our employees. At Spectra-Physics, we value the special talents and resources our employees provide to us, and we know that without their satisfaction and dedication our continued success would not be possible.
Take a look and discover for yourself the outstanding benefits of joining MKS/Spectra-Physics today
MKS/Spectra-Physics is looking for a self motivated laser service Engineer who has experience working with Ultra-Fast laser systems, Electronics & Packaging Machines and/or Nano-Second laser systems who can work independently in a fast paced environment supporting scientific and industrial accounts for Spectra-Physics and ESB products.
This position is based in their home office in the Mid-West supporting our customers in Michigan, Missouri and neighboring states.
Key Responsibilities:
Install, maintain, troubleshoot and repair Ultra-Fast laser systems, Electronics & Packaging Machines and/or Nano-Second laser systems
Provide technical support to customers, sales and application teams and participate in customer meetings
Answer technical questions from our customers regarding system repairs and applications
Provides highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems manufacture by our ESB division
Stay current with the latest upgrades and training of new products and software
Maintain historical performance and repair information
Log and create field service reports
Requirements:
Minimum B.S in Photonics or related fields with 3-5 years relevant experience
Experience with diode pump amplifier systems is a must
Opto-mechanical, and automated manufacturing systems experience a plus
Excellent troubleshooting skills with new electrical, mechanical and laser systems
Excellent communication skills a must
High degree of proficiency of PC skills including MS Office, SAP, and data analysis applications
MKS Instruments, Inc. is an equal opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role
At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action , and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path.
Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels included is a big deal for us.
Our group of 10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind-the-scenes support for some amazing technology.
MKS Instruments enables technologies that transform our world. MKS Instruments Product Overview (https://www.mks.com/mam/celum/celum_assets/resources/MKSProductOverview-DS.pdf)