FirstBank Jobs

DomainTools is looking for an experienced Global Account Manager to help enable DomainTools customers to see the highest value from our data services. The ideal candidate will be a proven relationship builder with a deep passion and curiosity about technology and demands the highest level of customer support.

You will use your extensive experience and consultative selling skills to communicate our solutions to a highly technical audience at some of the largest companies in the world. You will be responsible for maintaining relationships with our customers to drive high retention rates and successfully position DomainTools as a critical element in their security architecture.

You will be responsible for managing accounts from initial onboarding through securing renewals while also having responsibility for expanding and growing bookings within your accounts.

We want a collaborative and energetic individual that will  drive superior customer engagement.  This role will contribute to the overall go-to-market (GTM) team, work in a dynamic environment and deliver messaging and product feedback back into the rest of the organization.

Job Responsibilities

• Manage the customer lifecycle including onboarding, adoption, consumption, and training for active contract customers once a formal hand off occurs from the Account Executive (AE) to ensure continued high retention rates.
• Become a trusted advisor, customer advocate, driving relationships with key customers and creating new champions within accounts.
• Drive expansion in your accounts, managing your sales process from prospecting to close including forecasting, opportunity qualification, and meeting quota targets associated with Upgrades, New Departments, and Lift within assigned Book of Business.
• Maintain consistent customer engagement throughout the year through quarterly business reviews (QBRs), product roadmap and feature release updates, and  product consumption updates.
• Complete renewals on-time for all active contracts within assigned Book of Business
• Independently conduct effective discovery calls with customers ideally leveraging Force Management Command of Message and Command of Sales (MEDDICC) customer engagement methodology.
• Collaborate with the Sales team and other stakeholders to ensure the existing customer base is receiving the value they expected from their scoped and designed solutions.  
• Build, maintain, and develop knowledge to become an expert on Cyber Threat Intelligence and DomainTools' data, as well as the competitive landscape.
• Utilize Salesforce and Vitally the Customer Success Software, to maintain accurate and timely customer engagements, customer health, pipeline management, opportunity management, and forecasting data.  

*Requirements *

12+ years experience in global multinational account management roles working with technology solutions

Direct account experience working with the largest global organizations (Global F100) and country governments.