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We are seeking a mission-focused Network Administrator Level - Tech Refreshto support and contribute to our government customers success inWashington, D.C. or Reston, VA!

Duties, Tasks and Responsibilities:

• Tier 2 - Provides more in-depth customer support and attempts to resolve incidents that could not be resolved by Tier 1. If necessary, Tier 2 technicians will provide customer desktop support when required (e.g., hardware failures). At Tier 2, incident management usually functions alongside problem management as an analysis of incidents may indicate a larger problem.
• Demonstrating innovative engineering acumen for improvements to site, location, or enterprise performance.
• Making recommendations that enhance efficiencies for network monitoring, management, and overall operations.
• Participating in engineering designs/decisions that impact technical refresh of components directly impacting mission success.
• May manage implementation, installation, and technical refresh projects within a site or locale.
• May require unpacking, moving network components of average weight and volume.
• Will require local travel to other sites for tech refresh updates when needed.

Required Experience, Education, Skills and Technologies:

• Years of experience with one of the following:

  • High School/GED plus nine (9) years of relevant experience

  • Associate degree plus seven (7) years of relevant experience

  • Bachelor's degree plus five (5) years of relevant experience

  • Master's degree plus three (3) year of relevant experience

  • PhD plus one (1) year of relevant experienc3

• IAT II, CCNA

Security Clearance Level:

• Current CI Poly

Work Schedule:

• Full-time on-site

Benefits Offered

• Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Off, and Holidays.

Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization.We believe in treating all applicants and employees fairly and make employment decisions without regard to any individuals protected status: race, ethnicity, color, national origin, ancestry, religion, creed, sex/gender, gender identity/gender expression, sexual orientation, physical and mental disability, marital/parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visithttps://careers-criterion-sys.icims.com/.{rel="noopener" target="_blank"}