Job Information
CBRE Workplace Experience Program Specialist in Washington, District Of Columbia
Workplace Experience Program Specialist
Job ID
171656
Posted
13-Jun-2024
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Property Management
Location(s)
Washington - District of Columbia - United States of America
Are you ready to start an exciting career with CBRE?
About The Role:
As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You'll Do:
Coordinates and administers Experience Service programs.
Programs include, but are not limited to: Wellness, Community Management, Employee Engagement, Amenity, Digital, Transportation and Commute, Food Services, Company Store, Mail & Document Services, Office Supply Management, Moves, Adds, Changes (MAC), Space Reset, Entrance Screening Protocol and Workplace Onboarding.
Maintains, coordinates, and delivers Experience Services program materials, including client and company brand compliance. Customizes resource guides and training materials to support program implementation and operations.
Maintains, coordinates, and delivers customized tools for technology as needed to support program objectives. Maintains accuracy and relevance of resources over time.
Collects and organizes feedback to provide data informing program performance indicators.
Ensures accuracy, production, quality, and retention of program materials; also ensures client and company materials follow client and company brand guidelines.
Coordinates with company and client IT teams in delivery of technology, training needs and implementation of program(s), training and tools for Experience Service teams and clients.
Uses and maintains integrity of databases and other digital tools associated with service delivery, as requested.
Performs other duties as assigned.
What You'll Need:
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
High School Diploma or GED with 2-3 years of job-related experience.
An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
Ability to explain detailed and complicated information within the team in a clear and concise manner.
Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Strong organizational skills with a robust inquisitive approach.
Why CBRE?
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.
Our culture is built on our RISE (https://www.cbre.com/about-us/culture-and-history) values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.
Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Real Estate Services Coordinator position is $60,000 annually and the maximum salary for the Real Estate Services Coordinator position is $65,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)