Job Information
North Central ESD Student Software Support Analyst in Wenatchee, Washington
+-----------------------------------+-----------------------------------+ | Student Software Support | | | Analyst | | +-----------------------------------+-----------------------------------+ | Supervisor: Managing Director | Division: Greater Columbia | | ISC | River ISC | | | | | | Location: Vancouver | | | | | | Assignment: Serving districts | | | within the Wenatchee, Yakima and | | | Vancouver ESDs' regions. | +-----------------------------------+-----------------------------------+ | Salary Range: $72,379.00 to | Conditions of work: 260 days | | $86,035.00 (level 1) | per year, 8-hours/day -- | | | | | $81,434.00 to $96,801.00 (level | exempt position. | | 2) Salary based on 260-day | | | position, Salary range dependent | | | upon experience and expertise. | | | | | | Insurance benefits - | | | includes medical, dental, | | | vision, life & LTD | | | | | | HCA/SEBB{rel="nofollow"} | | | | | | Retirement - * Through | | | Department of Retirement (DRS) - | | | SERS plan | | | | | | Department of | | | Retirement{rel="nofollow"} | | | | | | *Vacation - front loaded, | | | max 20 days per year prorated | | | based on start date | | | | | | Sick leave - accrued at 8 | | | hours per month *Personal leave | | | - 2 days per year* | | | Additional Benefit | | | Informa | | | tion{rel="nofollow"} | | +-----------------------------------+-----------------------------------+
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GENERAL DESCRIPTION:
The Student Software Support Analyst is responsible for providing software technical support and training to school districts within the Greater Columbia River Information Service Center Cooperative. The Cooperativ provides software implementation, training, and support for all aspects of Skyward SMS and Qmlativ Financial Management, Human Resources, and Student applications. This position focuses primarily on Student Software applications but occasionally lends support to Fiscal and Student applications as well. The role requires a blend of technical proficiency, critical thinking skills, and a commitment to delivering excellent customer service. The position requires travel to school districts and other education related agencies and has remote work flexibility. This position is employed by North Central ESD 171 and requires a regional presence in ESD 112 in the Vancouver region.
Qualifications:
Required:
? Three (3) years of recent experience in an educational service agency or school district working with student records data (preferred Skyward Software).
? Demonstrated recent experience in developing procedural documentation.
? Proven recent experience assisting school district personnel in a variety of accounting matters.
? BA/BS degree in Business Administration, Information Systems or related field or applicable certification.
Preferred:
? Experience in developing and conducting group presentations to both small and large audiences.
? Recent experience working with relational database systems and troubleshooting custom reporting.
? Extensive PC experience including Microsoft Office Suite Products.
? Abilit