Job Information
Aston Carter Customer Care Specialist in West Caldwell, New Jersey
IMMEDIATE HIRING NEED!
A global leader in natural-based ingredients and formulations is actively seeking experience order processing professionals to join their team!
Job Title: Customer Care/Order Processing Specialist
Industry: Chemical Manufacturing
Location: Fairfield, NJ
Skills & Qualifications:
3+ years of experience in order entry, logistics, account management
Bachelor's Degree required
Experience with an ERP System (They are using MS Dynamics but open to any)
Job Description:
Promptly enter purchase orders to meet or exceed the agreed to service levels.
Partner with Leads to guarantee Achievement of service level agreements.
Ensure order entry, order tracking and delivery are on track and orders are completed in full, providing status updates throughout the process.
Identify gaps in processes and partner with customer experience team to resolve.
Ensure actions align with AAT strategy.
Escalate issues as they arise in a timely matter to ensure agility and responsiveness
Additional Skills & Qualifications
Excellent verbal and written communication skills.
Strong critical thinking skills, understanding when escalation is necessary.
Strong problem-solving and analytical reasoning skills.
Ability to work under pressure and successfully handle multiple priorities.
Leader in promoting an engaging work environment.
Utilizes data (KPIs) to drive business results.
Experience working on an international team.
Benefits:
Opportunity to work with a global leader in the chemical manufacturing industry
Internal career growth opportunities
Flexible compensation
Great benefits package
This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to ktrivigno @astoncarter.com along with your availability for a 10-minute phone call.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.