FirstBank Jobs

Job Description:

2 Hybrid Remote Openings. One role will occasionally be needed onsite at our Nevada Central Office in Las Vegas and the second role will on occasion be needed onsite at our Lake Park Office based in Utah.

Performs instructional design, development, and delivery responsibilities to the standards set forth by Revenue Learning & Development leadership. Contributes to the development of project and deliverable development timelines. Identifies operational inefficiencies and problems and communicates/coordinates improvements. Experienced in multiple electronic health record (EHR) systems (e.g. Epic and Cerner) preferred. Epic Certification and/or CIT (Mager Consortium), or the ability to obtain certification within 12 months of employment.

• Plans and tracks educational event logistics. Performs instructional design, development, and delivery responsibilities to the standards set forth by EL&PD leadership. Contributes to the development of project and deliverable development timelines. Identifies operational inefficiencies and problems and communicates/coordinates improvements.

• Conducts organizational education programs, including preparing for class, setting up the event, planning logistics, facilitating the event, following up on all outstanding questions, and collecting feedback from participants. Monitors and reports the effectiveness of training on associates during the orientation and post-orientation period for the purposes of career development. Facilitate and deliver education programs using a wide range of platforms and mediums as requested and/or determined by a needs assessment. Partners with assigned education development and delivery team members and executes training material revision and integration tasks, tests lesson plans and assists in training environment build.

• Contributes to process improvement cycles in support of system initiatives. Applies process improvement methods that improve quality, associate performance, and client satisfaction while reducing waste and/or cost. Observes trends and patterns to identify improvement opportunities.

• Creates and maintains educational assets complementing a portfolio of associate development programs. Interprets both operational and system processes and workflows in the design, development, and implementation of company education and training program for all associates.

• Trains and credentials trainers for end-user training. Acts as a liaison between the subject matter expert/build team and the end user. Provides Command Center support during and after go-live. Identifies risks and concerns to ensure problem resolution and continuity of service.

• Supports achievement of organizational goals by optimizing performance and facilitating change. Seeks feedback and mentoring for personal improvement. Coaches and mentors others to support ongoing development and professional practice.

• May be called upon to serve as principal for assigned projects. Develops and supports effective team interactions through open and honest communication. Models these behaviors and supports relationships that create an environment where individuals and team members learn and grow professionally. Employs knowledge of group dynamics to facilitate effective team functioning and problem solving.

• Independently completes assigned projects, collaborates, and coordinates with contracted vendors as needed. Independently manages curriculum projects and works with cross-departmental partners to ensure project training deliverables meet business needs. Prioritizes project work independently to meet customer needs. Participates in special projects as needed and performs other duties as assigned. Demonstrates professional growth and development through self-leadership and continuing self-education and training.

Required:

• High School Diploma

• Epic Certification and/or CIT (Mager Consortium), or the ability to obtain said certification(s) within 12 months of employment.

• Five (5) years of experience in developing, coordinating, and delivering associate education and training programs is required.

Preferred:

• Bachelor’s Degree

• Project Management Professional Certification

• Previous experience in a healthcare setting, functional experience as a subject matter expert (clinical, revenue, or other), Learning Management System (LMS) administration experience, basic, intermediate or advanced adaptive learning solution design and development expertise, artificial and mixed reality authoring systems expertise, e-learning authoring tools experience, screen-cast software is preferred.

Physical Requirements:

• Interact with others requiring the employee to communicate information.

• Operate computers and other IT equipment requiring the ability to move fingers and hands.

Anticipated job posting close date:

07/27/2024

Location:

Central Office - Las Vegas, Lake Park Building

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$28.90 - $45.52

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.