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BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC. BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in our Welcome Call Specialist located at our Columbus, OH office. The Welcome Call Specialist will make welcome calls to new BMW and MINI drivers within the first 45-60 days of ownership to discuss their initial ownership experience in an unscripted, undefined manner. You will assist and educate customers as questions arise regarding all vehicle features, technology, and functionalities to ensure they can fully utilize the content of their car. You will also quickly identify escalated dealer or vehicle issues reported by the customer and follow the proper procedure to create a case for follow-up. Additionally, you are responsible for detailed documentation of the interaction, as well as active participation with international Plant and Engineering partners to identify and communicate concerns, trends, and potential production defects. Join the BMW Financial Services team and enjoy a high-performance Total Rewards package that may include: Medical, Dental, and Vision insurance All with options for $0 Employee contribution 401(k) with Company match Retirement Income Account (RIA) Employee vehicle program Bonus eligibility Paid Parental Leave of up to 6 weeks Paid Time Off in addition to Company paid holidays where eligible Hybrid work environment Voluntary Benefits to fit your needs The pay for this role is $41,600.00 annually. The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements. Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values include such things as, Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business. At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. What are you waiting for? Put yourself in the driver's seat of your career and apply Welcome Call Specialist today! Minimum Requirements: 1-2 years Customer Service, Customer Support, Customer relations experience or equivalent role. Preferences: Bachelor's Degree. 1-2 years Automotive Industry experience. 1-2 years Sales experience. 1-2 years of experience working at BMW Financial Services or with BMW Group Products Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity