Job Information
TEKsystems Customer Care Specialist in Westminster, Colorado
TEKsystems is hiring customer service representatives to join our clients team onsite near Westminster. This role requires candidates to have some previous experience in customer service, however this experience can be retail. This DOES NOT require call center experience.
Description:
You will be supporting Back Up Care team to provide customer service via phone.
Partner with a number of employees from specified client companies
Accept inbound calls from employees at their client and/or placing outbound calls to internal networks to help find a daycare solution in order for employeee o work their normal day
The goal of this position is for you to find a childcare solution for the employee.
Documentation of customer interactions will take place in specified CRM.
Hours: Monday - Friday 9:00am - 6:00pm, flexible to work a Saturday or Sunday
Skills & Qualifications:
High school diploma or equivalent required
Minimum 1-year customer service (open on industry)
Excellent written and verbal communication skills with ability to document content of phone conversations accurately
Exceptional organizational and time management skills, in addition to, the ability to work closely with other team members and departments
Proficient in basic Microsoft Outlook and basic computer skills (copy, paste, etc.)
Ability and willingness to learn and gain proficiency in new software systems
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.