Job Information
Restaurant Depot IT Field Service Support in Whitestone, New York
Position Summary
We are looking for a self-starter Field Service Technician to deliver quality on-site service to address all computer issues at our different sites. The goal is to provide service success that improves front-end operations at our sites, maximizing customer throughput and increasing customer satisfaction.
Duties & Responsibilities (includes but, is not limited to the following)
• Provide service and customer support during field visits
• Manage all on-site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Place and escalate vendor service calls when necessary to resolve hardware or software failures
• Document processes for troubleshooting and newly discovered solutions
• Cooperate with the technical team and share information across the organization
• Comprehend end-user requirements and make appropriate recommendations/briefings
• Build positive relationships with end users
Skills
• Excellent customer service
• Excellent hands-on technical support
• Ability to troubleshoot, test, repair, and service technical equipment
• Excellent verbal and written communication with end users and team members
• Excellent communication and collaboration with team members
Requirements
• 90% travel ability (typically 4 days in the field, Mondays in the office)
• Have own car, with a clean driving record for travel
• Ability to work flexible shifts and to adapt to changing work schedules
• Can meet the essential physical standards (attendance, walking, standing, lifting of 70lbs)
• Willing and able to fly to remote sites and spend multiple days in remote areas.
Qualifications
• A+ Certification
• Bachelor's Degree in Information Systems a plus
• Strong troubleshooting/problem-solving skills
• Strong verbal, written, and interpersonal communication skills
• Ability to work independently as well as cooperatively in a team-oriented environment
• Ability to successfully interact with all levels of management, other IT professionals and end-users
• Ability to juggle several projects/demands simultaneously