Job Information
AP Professionals/AP Technical Search Customer Success Manager in Williamsville, New York
Williamsville. AP Professionals. Customer Success Manager. $60,000 - $70,000/year.
Direct hire, Onsite, $60-70k
Looking for a passionate, accountable, and team-oriented individual to work in the Buffalo office. The ideal candidate possesses a hunger to learn loan management software and how it provides positive outcomes for customers.
Principal Responsibilities: * Be the point person for customers and advocate for their needs and requests from onboarding to launching new or migrating existing portfolios to identification and execution of operational efficiencies. * Onboarding new customers to ensure they are properly trained, educated and up to speed on the software and its capabilities. * Support customer growth and retention, ensuring that they get the most value out of the loan management system. * Identify areas for improvement in the customer experience, including opportunities for product enhancement and new feature implementation. * Demonstrate an in-depth understanding of industry trends and developments. * Collaborate with leadership and complementary teams across the business to help customers execute their business plans, meet objectives, and improve KPIs.
Requirements * BA/BS degree or equivalent work experience. * Outstanding written, verbal and customer-facing communication skills. * Proven track record working directly with customers to deliver meaningful business results, including answering support and service questions, troubleshooting, following up on cases, asking for feedback, and keeping track of all necessary documentation. * Excels in a team environment, displaying the energy and ability to collaborate with colleagues to solve problems and achieve company-wide initiatives.
Benefits * Competitive salary with performance-based bonus opportunities * 401k with guaranteed employer contribution * Discretionary profit sharing * Excellent health insurance with generous employer contribution * Voluntary dental insurance * Paid time off * Flexible work schedule * Free onsite parking * Accessibility to work remotely (when necessary) * Job specific learning opportunities throughout the year * Supportive work environment with mentors that guide you * Opportunity to grow and advance in a rapidly expanding fintech company
Follow link to apply through company website: https://approfessionals.com/buffalo/archives/job/customer-success-manager/