FirstBank Jobs

Mission Statement for Rite Window Service Department: \"To provide exceptional service, warranty, and repair solutions with a focus on quality, integrity, and customer satisfaction. Our team is committed to delivering world-class support, ensuring every customer feels valued and confident in their choice with Rite Window through prompt, reliable, and expert care.\" Position Overview: The Bath Service Manager is responsible for overseeing the day-to-day operations of the Service Department, ensuring efficient and effective service delivery, and maintaining high standards of customer satisfaction. This position involves managing a team of installers and service coordinators, handling customer complaints, and ensuring that all services and repairs are executed on time, with attention to detail, quality, and safety. The Service Manager will also collaborate with the Director of Production to ensure all punch list services are addressed and provide ongoing training and development for team members. Key Responsibilities: Operational Oversight: Oversee all aspects of the Service Department, ensuring smooth operations and adherence to service standards. Work closely with schedule coordinators to ensure calls and service requests are answered and processed in a timely manner. Manage the scheduling and coordination of W2 installers to ensure that all service appointments and repairs are executed according to customer needs and timelines. Monitor and maintain appropriate stock levels for service parts and manage the ordering process to ensure adequate inventory is available for service jobs. Leverage technology to optimize and enhance daily operations of the department, ensuring efficiency and quality. Customer Service & Issue Resolution: Address escalated customer complaints or concerns, working to resolve issues promptly while maintaining a high level of customer satisfaction. Collaborate with the Director of Production to ensure any punch list services are managed effectively and completed in a timely manner. Team Management & Development: Oversee time and attendance for Service Department staff, ensuring accuracy and compliance with company policies. Conduct annual performance reviews for team members and provide constructive feedback to ensure continuous improvement. Lead the training and development programs for in-house installers and service coordinators, fostering skill development and ensuring they stay current with industry standards and company procedures. Safety and Compliance: Conduct monthly safety meetings to ensure a safe working environment and compliance with safety regulations. Promote and enforce safety practices within the Service Department. Qualifications: Proven experience in a service management role, preferably within a window, home improvement, or related industry. Strong leadership and team management skills, with the ability to motivate and develop staff. Excellent problem-solving skills, with a customer-first approach to resolving complaints and service issues. Solid organizational and time management abilities, with the capacity to oversee multiple tasks and priorities simultaneously. Proficient in the use of service management technology and tools to improve department efficiency. Ability to communicate effectively, both verbally and in writing, with customers, staff, and other departments. A commitment to safety and compliance, with experience in leading safety initiatives and meetings. Additional Information: This position may require occasional travel to job sites or company facilities. Evening or weekend work may be required based on business needs or service demands. Renuity and its affiliates are committed to equal opportunity. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process contact Human resources@renuityhome.com.