FirstBank Jobs

Program Managers act as the primary point of contact for our customers. They oversee assigned programs to track quality, delivery, engineering, and costs, and ensure targeted on-time delivery and other customer success metrics are achieved. Program Managers interact regularly with personnel in Engineering, Manufacturing, Supply Chain, and Quality to obtain and relay information about customer orders, and interact directly (via phone, email, and sometimes in-person) with customers to provide information, promptly respond to order inquiries, and resolve disputes as needed. Professionalism and courtesy are paramount to success in this role, and Program Managers are fundamental in driving on-time delivery, compliance with customer and quality requirements, and timely communication regarding their program orders. Essential Functions To accomplish this job, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Communicates professionally and courteously to convey clear and concise information to customers and coworkers via telephone, email, and in-person Develops strong business relationships with assigned customers Tracks program against schedule, budget, and relative to phase review objectives, providing periodic status reporting to management Relays customer changes (address, locations, contacts, etc.) to appropriate team members and ensures ERP and/or CRM are updated Assists Accounts Receivable staff in obtaining past due payments and mediating payment conflicts Initiates certification corrections through the Quality System Travels to customer sites as requested/required; hosts customer visits and coordinates meetings and tours as needed Reviews and approves purchase order changes affecting contractual schedules, pricing, and expenses; manages schedule changes and schedule conflicts in collaboration with production personnel; monitors and controls non-recurring expenses (NRE) for assigned programs Ensures sales orders align to committed schedule agreements with customers Manages progress to expedite orders, pull-aheads, and late deliveries to ensure customer delivery expectations are met Assists in rework dispositions and production flow in collaboration with the planning team Manages entire statement of work for assigned program(s) and accurately forecasts monthly sales Engages appropriate manufacturing personnel to ensure parts move efficiently through manufacturing operations Encourages operational excellence by thinking innovatively and suggesting process improvements; may participate in continuous improvement initiatives (LEAN, Six Sigman, etc.) Performs incidental duties as required Regular attendance on-site at the workplace is required Required Education and Work Experience Bachelor's degree in business administration, management, or similar is required. Minimum of three (3) years experience in business-to-business customer service, account management/business development, or program management or similar is required. Experience in a manufacturing industry is required; experience in the aerospace industry is preferred Other Required Skills & Abilities Demonstrated analytical, problem-solving, and critical thinking abilities to handle unexpected challenges and make decisions appropriately Commitment to maintaining confidentiality, securing customer documents and company records, and demonstrating integrity in communications and actions Self-management skills including efficiency, sense of urgency, ability to adapt and respond to unexpected circumstances, and ability to juggle multiple projects, competing priorities, and meet concurrent deadlines Professional verbal and written commu