FirstBank Jobs

SALARY $35,780.00 - $48,319.00 Annual/y LOCATION Youngstown, OH JOB TYPE Professional Administrative JOB NUMBER 202400127 DIVISION Finance & Business Operations DEPARTMENT IT Training Services OPENING DATE 06/05/2024 BARGAINING Association of Professional Administrative UNIT STATUS Staff (APAS) SALARY GRADE H4 FULL-TIME 1.0 EQUIVALENCY Summary of Position Prepares employees to accomplish job results by planning, conducting, and evaluating technology training. Maintains current knowledge of widely used academic and business software used for university operations. Provides support to campus through training, consulting, and digital accessibility support. Position Information Essential Functions and Responsibilities: Maintains current knowledge of various university systems in preparation to teach and/or facilitate training programs. Prepares professional quality job aids, computer training manuals, videos, and online knowledge base articles by identifying and describing information needs; uses desktop publishing and video production and editing software; submits initial versions for review; revises and edits final copy. Develops training media specific to making content on the public facing web accessible prior to uploading. Fields inquiries regarding accessibility document needs for the public facing web or learning management system. Converts documents and content to accessible formats, including forms and fillable PDFs. Consults and assists with converting documents and media to conform to digital accessibility standards. Tracks inquiries and workflows, including a time to completion for all projects. Prioritizes workload to ensure the most critical document conversion needs are met first. Conducts training by presenting workshops for university employees and students on adopted software applications, devices, and systems. Consults with customers to respond to question and service requests regarding business practices, adopted software applications, electronic accessibility requirements, devices, and personal computing. Maintains appropriate metrics for evaluation of and reporting on training activity. Collaborates with IT units to assist them in documenting systems or services which impact the campus community. Periodically responds to Service Desk calls to understand customer requests and to back up technicians. Maintains technical knowledge by attending educational workshops; reviews publications; meets with vendors and product owners or attends functional unit process or systems development meetings. Maintains Key Performance Indicators (KPIs)4 course and/or program inventories and other data regarding training activities. Contributes to team effort by accomplishing related results as needed. Maintains confidentiality. Other Functions and Responsibilities: Performs other related duties as assigned. Equipment Operated: Computer and all other standard office equipment. Work Schedule: Typically4 Monday through Friday. Some evenings. Potential for remote work. Supervision Exercised: May exercise supervision over student employees. Reports to: Director IT Training Services Qualifications and Competencies Required Certifications, Training, and/or Licensures: None Knowledge, Skills, and Abilities: Knowledge of: software such as Microsoft Office (Outlook Word Excel PowerPoint and Access). Skill in: establishing learning environments that utilize and address numerous learning styles and adult learning techniques and modes of delivery including video written instructions and technology demonstrations. Ability to: develop and teach technology related programs in a traditional lab virtually and/or hybrid environment. (*) Developed after employment. Minimum Qualifications: At least a bachelor's degree in information technology communications4 educational technology or another rela